Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Dawkins

Rockingham,NC

Summary

Dynamic professional with extensive experience in client relations and office administration, notably at Durham Lewis CPA, PLLC. Proven ability to cultivate positive client relationships and manage multiple tasks efficiently. Skilled in data entry and organization, complemented by strong interpersonal skills and CPR certification, ensuring a safe and welcoming environment for all. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Overview

17
17
years of professional experience

Work History

Receptionist

Durham Lewis CPA, PLLC
01.2024 - Current
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Answered central telephone system and directed calls accordingly.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.

Esthetician

Hand and Stone Massage and Facial
11.2018 - 09.2023
  • Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
  • Advised clients on proper home-care regimens.
  • Welcomed clients arriving for appointments.
  • Fostered friendly, warm, and exceptional customer experience.
  • Recommended retail products for at-home use.
  • Analyzed skin condition and made appropriate product recommendations.
  • Collaborated with team members to create an inviting atmosphere, ensuring a positive experience for all clients.

Teacher Assistant

Richmond County School System
08.2008 - 03.2018
  • Served as a positive role model for students by demonstrating professionalism, respectfulness, and an unwavering commitment to education excellence.
  • Contributed to a more organized classroom setting by maintaining accurate records on student attendance, assignments, and progress reports.
  • Supported the lead teacher in developing curriculum materials, ensuring alignment with state standards and educational objectives.
  • Ensured the safety of all students by adhering strictly to school policies regarding proper supervision during class times as well as extracurricular activities.

Education

Associate of Arts - Art/Transfer

Richmond Community College
Hamlet, NC
07-2024

Bachelor of Arts - University Studies

East Carolina University
Greenville, NC
05-2027

No Degree - Dental Assistant

Sandhills Dental Career Center
Southern Pines
11-2025

Skills

  • Greeting and seating clients
  • Telephone skills
  • Organization skills
  • File management
  • Data entry
  • Office administration
  • CPR and AED certification
  • Child CPR and first aid
  • CPR/First aid certified

Timeline

Receptionist

Durham Lewis CPA, PLLC
01.2024 - Current

Esthetician

Hand and Stone Massage and Facial
11.2018 - 09.2023

Teacher Assistant

Richmond County School System
08.2008 - 03.2018

Associate of Arts - Art/Transfer

Richmond Community College

Bachelor of Arts - University Studies

East Carolina University

No Degree - Dental Assistant

Sandhills Dental Career Center