Ashley Dawson
Houston,TX
Summary
Operations Manager offering high-level experience in supervision of workover and completion operations. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives. Professional Project Management Specialist with experience working with teams to accomplish short- and long-term project goals.
Overview
14
14
years of professional experience
Work History
Senior Support Analyst/Technical Support/CARES Project
Turn2Partners/BDR Solutions
Houston, TX
12.2022 - Current
- Manage large volume of inbound and outbound calls
- Provide support with Coronavirus relief efforts/Covid-19 Economic Injury Disaster Loan for a federal client
- Provide support for lenders and small business owners with navigating a variety of loan products issued by the CARES Federal Stimulus
- Provide technical support and assist clients with troubleshooting any software or portal related issues
- Answer question regarding loan status, loan origination, Eligibility, Application Status, Loan Terms, and providing general assistance for navigating the loan portal
- Maintain phone logs and tracking small business engagement for historical reference.
Payroll Tax Analyst
A Perfect Fit
Houston, TX
04.2022 - 12.2022
- Made tax payments through GreenShades
- Uploaded and created cases for ADP Smart Compliance
- Registered for state and local tax accounts
- Balanced quarter withholding accounts between ADP and UKG
- Assisted with conversion from ADP to UKG.
Call Center Representative II
Veteran's Evaluation Service
Houston, TX
10.2019 - 04.2022
- Properly authenticated each caller before verifying or releasing any information
- Reviewing veteran's medical records for exam scheduling
- Placed outgoing and receive incoming calls to and from Veterans regarding compensation and pension exams
- Verify and modify personal information
- Confirm or reschedule appointments
- Properly modified changes and document information in EMS
- Maintained maximum security implementing and enforcing HIPPA with medical providers, veterans, and VA employees
- Received/submitted power of attorney forms to diagnostics
- Maintained all emails and respond efficiently
- Responded efficiently to web contacts sent by veterans
- Maintained call logs and scripts and control over direction of conversations
- Entered customer interaction details in EMS to track requests, document problems and record solutions offered
- Provided leadership and guidance to assigned project personnel and project support groups.
Office Administrator/Bartender/Server/Catering
Tortilla Coast
Washington, DC
05.2014 - 05.2018
- Maintained a clean work area according to company standards
- Ordered necessary supplies that are required
- Cleaning and machine maintenance
- Comprehensive knowledge of POS systems
- Practice food safety policies and procedures
- Communicated and took immediate ownership of repair and maintenance issues
- Certified in food safety - and identifies and coaches in all areas of safe food handling
- Continuously scouted for and interviewed candidates to join our team Kept our company assets secure; including computers, point of sale, security systems and equipment
- Understood the key responsibilities of every position in the restaurant
- Trained, coached, and developed team members daily
- Accounted for all daily revenues and deposits
- Completed all admin duties - and required paperwork in on time.
Store Manager
Starbucks Coffee Company
Washington, DC
10.2009 - 08.2016
- Managed opening a new Starbucks store in Washington D.C in 2012
- Tools include Automated labor scheduling, SAP Payroll system, monthly status report, quarterly business review, cash management and inventory management
- Perform background checks, terminations, leaves, transfers, I-9 documents and staff reviews
- Analyzed and processed payroll for all store employees
- Held monthly job fairs and administered all pre-employment assessment to prospective candidates
- Supervised the day-to-day activities of multiple non-exempt operations associates within a defined individual or group of restaurants, concepts, or stores
- Assigned work tasks and activities, prepared schedules, and ensured that all shifts are covered
- Prepared daily orders, ensured units are stocked with appropriate levels of product and coached Shift Supervisors on ordering procedures
- Conducted and coordinated on-the-job training for associates, and ensures all associates received basic skills training to perform their jobs
- Maintained an awareness of all applicable brand standards, CBAs, Landlord lease agreements, and all procedures and protocols to maximize brand/landlord/labor relations
- Maintained an awareness of all federal, state, and local sanitary, safety, and health standards, and all procedures and protocols to comply with the law
- Used judgment and discretion to resolves routine questions and problems and refers more complex issues to higher levels
- Monitored progress towards unit goals and assigns associates to meet those objectives
- Provided input and recommendations for hiring, firing, advancement, promotion, or any other status change of associates within the store
- Consistently provided direct reports and/or indirect reports with support, coaching and encouragement necessary to achieve business goals.
Supervisor
Centerplate (Starbucks)
Washington, DC
- Supervisor of a license Starbucks store
- Overseen 25+ employees
- Performed opening and closing operational duties
- Performed monthly inventory counts
- Placed food and equipment store orders
- Delegated tasks and assignments to employees
- Performed random food safety audits
- Train new employees
- Produced marketing strategies
- Resolve customer or employee complaints
- Extensive knowledge on profit and loss reports and solutions
- Composed many effective marketing strategies
- Greeted customers and ask about the quality of service they are receiving
- Maintained knowledge of, comply with, and enforce all institutional policies, rules, procedures, and regulations.
Education
Bachelor's - Business Administration, Management
Human Resources Strayer University
01.2019
Associates - Business Administration, Management
Human Resources Strayer University
01.2017
Skills
- Cost reduction strategies
- SAP expertise
- Work flow planning/Meeting planning
- Office Administration
- Invoice Processing
- Microsoft (Word, Excel, Powerpoint)
- Typing 60 WPM
- Project development and life cycle
- Risk analysis and management
- Expense reports
- Data analysis/database Management
- Project planning and development
- Performance Evaluations
- Bookkeeping
References
References available upon request.
Timeline
Senior Support Analyst/Technical Support/CARES Project
Turn2Partners/BDR Solutions
12.2022 - Current
Payroll Tax Analyst
A Perfect Fit
04.2022 - 12.2022
Call Center Representative II
Veteran's Evaluation Service
10.2019 - 04.2022
Office Administrator/Bartender/Server/Catering
Tortilla Coast
05.2014 - 05.2018
Store Manager
Starbucks Coffee Company
10.2009 - 08.2016
Supervisor
Centerplate (Starbucks)
Bachelor's - Business Administration, Management
Human Resources Strayer University
Associates - Business Administration, Management
Human Resources Strayer University
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