ASHLEY DAWSON
Houston,TX
Overview
15
15
years of professional experience
Work History
Case Analyst/Program Support III
BDR Solutions/Turn 2 Partners
04.2024 - Current
- Duties include completing the review process with accurate and timely processing, adjudication, and quality recommendations for all Veteran, WOSB, 8a and HUBZone cases. Tasks include, recertifications, change requests, and document submissions.
- Work the entire application process for all Veteran, WOSB, 8a and HUBZone cases. Prepare and analyze information to make determinations of program eligibility. Analyze business and financial documents, as well as web-based, external information sources, to determine whether an applicant’s request should be approved, declined, or referred for additional review.
- Document in the web-based application, the areas of deficiency in an application and accurately provide a communication to applicants that will collect additional required documents, clarifying information, and resolve discrepancies. Use the deficiency process to allow Veterans to fix any business document issues. To include complex case fact patterns.
- Deliver a recommendation to the Agency within no more than 30 days of contractor time.
- Draft approval, return, decline or decertification letter in the case management system to provide the Agency with, signature-ready, document that explains in clear terms the recommendation and provide support facts and documentation.
- Managed multiple high-priority projects simultaneously, ensuring timely delivery and completion of each task.
Senior Support Analyst/Technical Support
BDR Solutions/Turn 2 Partners
12.2022 - 04.2024
- Manage large volume of inbound and outbound calls.
- Provide support with Coronavirus relief efforts/Covid-19 Economic Injury Disaster Loan for a federal client.
- Provide support for lenders and small business owners with navigating a variety of loan products issued by the CARES Federal Stimulus.
- Provide technical support and assist clients with troubleshooting any software or portal related issues.
- Answer question regarding loan status, loan origination, Eligibility, Application Status, Loan Terms, and providing general assistance for
navigating the loan portal. - Maintain phone logs and tracking small business engagement for historical
reference. - Conducted comprehensive software testing to identify bugs and recommend improvements, increasing overall system performance.
- Maintained detailed logs of all customer interactions, aiding in the analysis of recurring issues and identification of potential solutions.
Payroll Tax Analyst
A Perfect Fit
04.2022 - 12.2022
- Made tax payments through GreenShades
- Uploaded and created cases for ADP Smart Compliance
- Registered for state and local tax accounts
- Balanced quarter withholding accounts between ADP and UKG
- Assisted with conversion from ADP to UKG.
Call Center Representative II
Veteran's Evaluation Service
10.2019 - 04.2022
- Manage large volume of inbound and outbound calls
- Provide support with Coronavirus relief efforts/Covid-19 Economic Injury Disaster Loan for a federal client
- Provide support for lenders and small business owners with navigating a variety of loan products issued by the CARES Federal Stimulus
- Provide technical support and assist clients with troubleshooting any software or portal related issues
- Answer questions regarding loan status, loan origination, Eligibility, Application.
Office Administrator/Bartender/Server/Catering
Tortilla Coast
05.2014 - 05.2018
- Maintained a clean work area according to company standards
- Ordered necessary supplies that are required
- Cleaning and machine maintenance
- Comprehensive knowledge of POS systems
- Practice food safety policies and procedures
- Communicated and took immediate ownership of repair and maintenance issues
- Certified in food safety - and identifies and coaches in all areas of safe food handling
- Kept company assets secure; including computers, point of sale, security systems, and equipment
- Understood the key responsibilities of every position in the restaurant
- Trained, coached, and developed team members daily
- Accounted for all daily revenues and deposits
- Completed all admin duties - and required paperwork on time.
Store Manager
Starbucks Coffee Company/Centerplate
10.2009 - 08.2016
- Managed opening a new Starbucks store in Washington D.C in 2012
- Tools include Automated labor scheduling, SAP Payroll system, monthly status report, quarterly business review, cash management, and inventory management
- Perform background checks, terminations, leaves, transfers, I-9 documents, and staff reviews
- Analyzed and processed payroll for all store employees
- Held monthly job fairs and administered all pre-employment assessment to prospective candidates
- Supervised the day-to-day activities of multiple non-exempt operations associates within a defined individual or group of restaurants, concepts, or stores
- Assigned work tasks and activities, prepared schedules, and ensured that all shifts are covered
- Prepared daily orders, ensured units are stocked with appropriate levels of product and coached Shift Supervisors on ordering procedures
- Conducted and coordinated on-the-job training for associates and ensured all associates received basic skills training to perform their jobs
- Maintained an awareness of all applicable brand standards, CBAs, Landlord lease agreements, and all procedures and protocols to maximize brand/landlord/labor relations
- Maintained an awareness of all federal, state, and local sanitary, safety, and health standards, and all procedures and protocols to comply with the law
- Used judgment and discretion to resolve routine questions and problems and refers more complex issues to higher levels
- Monitored progress towards unit goals and assigns associates to meet those objectives
- Provided input and recommendations for hiring, firing, advancement, promotion, or any other status change of associates within the store
- Consistently provided direct reports and/or indirect reports with support, coaching, and encouragement necessary to achieve business goals
- Performed monthly inventory counts
- Composed and implemented many effective marketing strategies.
Education
Bachelor's in Business Administration, Management -
Strayer University
Washington, DC01.2019
Associates in Business Administration, Management -
Strayer University
Washington, DC01.2017
Skills
- SAP expertise
- Office Administration
- Invoice Processing
- Microsoft (Word, Excel, Powerpoint)
- Project Development/Project Management
- Expense reports
- Data analysis/database management
- Performance Evaluations
- Bookkeeping
- Recruitment and Onboarding
- ADP Smart Compliance
- Greenshades Tax Payments
- Case Evaluation
- Case File Management
- Data Entry Software
- Security clearance
References
References available upon request.
Timeline
Case Analyst/Program Support III
BDR Solutions/Turn 2 Partners
04.2024 - Current
Senior Support Analyst/Technical Support
BDR Solutions/Turn 2 Partners
12.2022 - 04.2024
Payroll Tax Analyst
A Perfect Fit
04.2022 - 12.2022
Call Center Representative II
Veteran's Evaluation Service
10.2019 - 04.2022
Office Administrator/Bartender/Server/Catering
Tortilla Coast
05.2014 - 05.2018
Store Manager
Starbucks Coffee Company/Centerplate
10.2009 - 08.2016
Bachelor's in Business Administration, Management -
Strayer University
Associates in Business Administration, Management -
Strayer University
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