Efficiently managing salon and spa appointment bookings to maximize resource utilization and ensure exceptional customer service.
Managed boutique operations within the salon, focusing on inventory management and merchandising strategies to optimize sales and enhance customer experience.
Supported stylists by ensuring adequate inventory of hair care products and materials.
Contributed to the salon's online presence and marketing efforts, leveraging social media and other channels to attract new clients and promote salon services.
Maintained a welcoming atmosphere for salon guests, ensuring a positive experience from their arrival.
Upholding cleanliness and organization in the salon for a safe and hygienic environment.
Receptionist/Administrative Assistant
Peter's Chiropractic Center
06.2018 - 12.2020
Organized patient files and maintained records with accuracy and confidentiality.
Provided friendly and knowledgeable assistance to incoming visitors and customers.
Confirmed appointments and effectively communicated with clients to ensure scheduling accuracy.
Answered phones promptly, directed calls to appropriate offices, and took messages as needed.
Maintained a clean and organized reception area to create a positive first impression for visitors.
Team Member
Burger Bro's
03.2016 - 08.2018
Prepared for daily operations and supported various tasks as required by supervisors.
Handled customer payments and processed transactions.
Front Desk Receptionist
Anytime Fitness
03.2017 - 03.2018
Welcomed guests and engaged in friendly interactions to create a positive atmosphere.
Assisted in scheduling appointments, classes, and personal training sessions.
Managed customer inquiries and complaints, ensuring prompt resolution to maintain member satisfaction.
Handled payment processing, providing receipts and managing billing inquiries.
Assistant Secretary
Marenberg Enterprises
07.2017 - 08.2017
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Managed office operations, maintaining efficient filing systems, and handling correspondence.
Education
Degree In Progress - Nursing
Cambridge College of Healthcare & Technology
Delray Beach, FL
05.2026
High School Diploma -
Towson High School
Towson, MD
05.2019
Skills
Customer Service: Proven track record in delivering exceptional customer service and building positive client relationships
Organizational Skills: Strong ability to maintain meticulous organization and efficiency in managing tasks and projects
Technical Skills: Proficient in using various software and systems (eg, MS Office Suite, various CRM softwares, etc)
Process Improvement: Experienced in identifying opportunities for process optimization and efficiency enhancements