Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

ASHLEY D. BLUE

Houston

Summary

I am looking forward to securing a position as a team player in a people-oriented organization where I can maximize my strong communication and organizational skills. As well as utilizing my customer service background, my ability to work well with others and to achieve corporate goals in a challenging environment.

Overview

13
13
years of professional experience

Work History

Billing Coordinator

FCC Environmental Services
Houston
06.2025 - 08.2025
  • Collaborating with operational and corporate management.
  • Managing daily billing documentation and accuracy checks.
  • Submitting billing reports to the City of Houston.
  • Heavy use of Microsoft Excel (e.g., V-Lookups, Pivot Tables).
  • Using software for billing data entry and reporting.
  • Weekly billing submittals to clients.
  • Handling monthly billing and regulatory reporting (TCEQ).
  • Communicating with municipal employees and internal teams.
  • Managing processes like tracking, problem solving, and follow-up.
  • Sharing operational information with stakeholders.
  • Supporting with service, safety, and operational issues.
  • Customer communication.
  • Assisting in various operational projects.

Kobie Marketing
Houston
06.2022 - 01.2024
  • Answering inbound customer service calls for multiple clients
  • Assisting with redeeming reward points
  • Online access troubleshooting
  • De-escalating and problem solving when necessary for reward point discrepancies
  • Creating tickets

Representative

Consumer Cellular
Phoenix
01.2021 - 11.2021
  • Assisting customers with troubleshooting issues with their devices.
  • Password resets regarding online access
  • Device warranty replacements
  • Plan updates/downgrades
  • Invoice inquiries/ adjustments

Shared Driver

Lyft
Phoenix
01.2020 - 01.2021
  • Picking passengers up and taking them to their drop off destinations.

Property Support Representative / Kana - Customer Emailing

Best Western Hotels & Resorts
Phoenix
12.2018 - 01.2020
  • Ensure service levels are maintained relative to hotel property support.
  • Monitor message delivery systems and resolve open incidents.
  • Communicate with clients and customers via email about their experiences with a product or service.
  • Answer client or customer questions about properly using hotel properties.
  • Delivers reliable high performance technical services.
  • Identifies problems and revises procedures.
  • Prepares technical reports to summarize results.
  • Creates and maintains documentation, materials and tools for vendors.
  • Protects the company by handling business sensitive information with appropriate confidentiality.
  • Maintains knowledge of program terms and conditions, and constantly changing promotions, partnerships, and websites.
  • Assist property contact and staff in building both systems and operational skills to help the property better utilize the technology tools provided.

Senior Rewards Representative

Best Western Hotels & Resorts
Phoenix
05.2014 - 12.2018
  • Assisted with customer inquiries, complaints, billing issues
  • Conducted investigations of customer complaints, conducted corrective action and preventive action plans where applicable
  • Processed and prepared correspondences, travel vouchers, or other documents.
  • Conferred with customers by telephone, chat and email to educate them on products and services offered by Best Western.
  • Participated in training and mentoring of newly hired employees to improve efficiency within the department.
  • Developed and utilized training modules for newly hired employees.
  • Created standard operating procedures used for new and existing employees.
  • Answer incoming member calls related to members membership
  • Make member reservations

2030 Agent

Connextions, Inc. - CVS Caremark
Phoenix
09.2013 - 03.2014
  • Answer incoming member calls related to prescriptions
  • Verify Member Eligibility
  • Verify pharmacy claims
  • Provide Customer Support/Process Prescription Refills
  • Ability to understand the audience you are writing to
  • Analytical problem-solving skills.
  • Demonstrated strong research skills with the ability to evaluate, focus on the problem and find the resolution.
  • Understood the importance of timely work and effective planning.
  • Clear understanding of CVS/Caremark values and importance of customer satisfaction.

Customer Service Representative and Insurance Agent

Randstad US Staffing / AAA
Phoenix
07.2013 - 09.2013
  • Answer incoming customer service calls
  • Taking insurance payments
  • Answering their insurance questions
  • Customize insurance programs to suit individual customers, often covering a variety of risks.
  • Explain features, advantages, and disadvantages of various policies to promote sale of insurance plans.
  • Perform administrative tasks, such as maintaining records and handling policy renewals.

Customer Service Representative and Transportation Dispatcher

HCM Staffing / Logisticare
Phoenix
02.2013 - 05.2013
  • Answer incoming customer service calls.
  • Schedule non-emergency transportation for members.
  • Cancel transportation request if needed.
  • Follow up on scheduled pickups.
  • Accurately and precisely input data into a customer service platform.
  • Accurately and clearly communicate information to callers.

Stow and Fulfillment Associate

Integrity Staffing Solutions / Amazon.com
Phoenix
09.2012 - 12.2012
  • Scan the product with a hand held scanner and physically place it into a bar-coded shelf location so that the product can be ordered by our customers.
  • Visually inspect each item for damage prior to placing the item on a shelf, as well as ensuring item accuracy.
  • Fill customer orders by packaging sold items and documentation for direct shipping or by transferring orders to manufacturers or third-party distributors.
  • Verify customer and order information for correctness, checking it against previously obtained information as necessary.
  • Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.

Education

High School -

WESTVIEW HIGH SCHOOL
Avondale, AZ

Community College -

GLENDALE COMMUNITY COLLEGE
Glendale, AZ

Real Estate -

CHAMPIONS SCHOOL OF REAL ESTATE
Houston, TX

Skills

  • Microsoft Office
  • Billing accuracy
  • Microsoft Excel
  • Regulatory reporting
  • Data entry software
  • Documentation management
  • Customer relationship management
  • Professional speaking
  • Writing
  • Reading English
  • Customer retention
  • Analytical problem-solving
  • Time management

References

References upon Request

Timeline

Billing Coordinator

FCC Environmental Services
06.2025 - 08.2025

Kobie Marketing
06.2022 - 01.2024

Representative

Consumer Cellular
01.2021 - 11.2021

Shared Driver

Lyft
01.2020 - 01.2021

Property Support Representative / Kana - Customer Emailing

Best Western Hotels & Resorts
12.2018 - 01.2020

Senior Rewards Representative

Best Western Hotels & Resorts
05.2014 - 12.2018

2030 Agent

Connextions, Inc. - CVS Caremark
09.2013 - 03.2014

Customer Service Representative and Insurance Agent

Randstad US Staffing / AAA
07.2013 - 09.2013

Customer Service Representative and Transportation Dispatcher

HCM Staffing / Logisticare
02.2013 - 05.2013

Stow and Fulfillment Associate

Integrity Staffing Solutions / Amazon.com
09.2012 - 12.2012

High School -

WESTVIEW HIGH SCHOOL

Community College -

GLENDALE COMMUNITY COLLEGE

Real Estate -

CHAMPIONS SCHOOL OF REAL ESTATE

Similar Profiles

CREATE PROFILE
ASHLEY D. BLUE