Ashley Deckert
Salt Lake City
Summary
Experienced administrative professional well established in fast-paced and challenging environments. Personable and energetic candidate committed to delivering excellence in all facets of customer service and clerical support. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
Work History
Medical Receptionist
Huntsman Spinal Clinic
05.2024 - 01.2025
- Managed high-volume phone calls, directing inquiries to appropriate personnel.
- Scheduled and confirmed appointments for medical providers.
- Maintained patient records including insurance information, demographics, and health history.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies.
Front Desk Receptionist
The OCD & Anxiety Treatment Center
09.2022 - 05.2024
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-ins.
- Handled sensitive information with discretion while maintaining strict confidentiality standards, adhering to HIPAA regulations.
- Scheduled appointments, communicated with clients, and updated client records.
- Provided compassionate customer service, creating a welcoming atmosphere for clients and their families.
Freight Associate
Smiths Food And Drug
07.2021 - 09.2022
- Unloaded trucks and operated manual pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Maximized space within storage areas by ensuring appropriate stacking of merchandise.
E-Commerce Manager
Smiths Food And Drug
03.2019 - 07.2021
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Supervised and developed schedules for up to 12 employees.
- Prepared detailed reports for district managers to clarify existing trends and review sales.
- Resolved customer concerns with products or services to help with retention and drive sales.
Education
GED -
Entrada Education
Sandy, UTSkills
- Administrative and Clerical Support
- HIPAA Compliance
- Records Maintenance
- EMR / EHR
- Data Entry and 10-Key
- Multi-Line Phone Proficiency
- Scheduling and Coordinating
- Customer Service and Communication
Timeline
Medical Receptionist
Huntsman Spinal Clinic
05.2024 - 01.2025
Front Desk Receptionist
The OCD & Anxiety Treatment Center
09.2022 - 05.2024
Freight Associate
Smiths Food And Drug
07.2021 - 09.2022
E-Commerce Manager
Smiths Food And Drug
03.2019 - 07.2021
GED -
Entrada Education