ASHLEY DEFORD
Dewey,AZ
Summary
Enthusiastic and caring customer service professional who has 14 years of experience offering excellent client support and service. Communicates with personable and professional demeanor to assess customer needs, provide support and outstanding service. Enjoys working in a face paced environment and meets challenges head on.
Overview
6
6
years of professional experience
Work History
Merchandise Stocker
Walmart
05.2024 - Current
- Greeted customers and directed to requested products.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Maintained effective team member communication.
- Marked stock with identification tags and labels to outline information such as storage locations.
- Maintained, cleaned and organized shelves.
Newspaper Carrier
Prescott News Network Daily Courier
03.2023 - 05.2024
- Loaded assigned publications into vehicle utilizing proper material handling techniques
- Prepared papers for delivery, including folding, bagging and verifying proper quantity to meet route needs
- Interpreted route instructions and utilized maps and navigation tools to aid delivery
- Communicated with supervisor regarding any delays, route adjustments, or other relevant information.
Veterinary Technician
Yavapai Emergency Animal Hospital
08.2020 - 03.2023
- Answered calls and communicated with clients to answer questions, refill medications or schedule exams, surgeries, and diagnostics
- Greet and check in patients and file new patient paperwork
- Process payments and educate clients on payment assistance programs
- Communicated with pet owners to determine and document detailed medical histories and reason for visit
- Assisted in conducting physical exams on new patients by recording weight, temperature, heart rate, and respiratory rate
- Estimated treatment plan costs, discussed estimated treatment plan with owners and provided education of diagnostics and treatments
- Processed invoices for services
- Sanitized, restocked, and organized examination rooms, treatment areas and surgery suites
- Triaged emergencies and started emergency care of animals with allergic reactions, bleeding wounds, snake bites, animal bites or attacks, difficulty breathing, pain, broken bones, trauma, difficulty giving birth, ingestion of toxins, and cardiac arrest
- Assisted veterinarian during medical, diagnostic and surgical procedures
- Induced anesthesia and monitored vital signs and anesthesia levels during surgical procedures
- Monitored and recovered patients post operative
- Collected blood, urine, or tissue samples for diagnostic testing
- Performed wound cleansing and dressings
- Educated pet owners on proper animal care, nutrition, and preventative medicine
- Liaised with clients by phone and text to provide status updates on animal care and pickups
- Trained and mentored new veterinary technicians on animal care procedures, facility policies and industry best practices
- Maintained medical records, drug logs and other legally required documentation for animals under care
- Calculated medication dosages and provided dosage instructions to clients
- Restrained animals for examination or treatment
- Kept constant vigilance regarding open doorways to prevent pets escaping from facility.
Veterinary Technician
Prescott Animal Hospital
02.2019 - 08.2020
- Communicated with pet owners to determine and document detailed medical histories and reason for visit
- Assisted in conducting physical exams on new patients by recording weight, temperature, heart rate, and respiratory rate
- Estimated treatment plan costs, discussed estimated treatment plan with owners and provided education of diagnostics and treatments
- Processed invoices for services
- Sanitized, restocked, and organized examination rooms, treatment areas and surgery suites
- Triaged emergencies and started emergency care of animals with allergic reactions, bleeding wounds, snake bites, animal bites or attacks, difficulty breathing, pain, broken bones, trauma, difficulty giving birth, ingestion of toxins, and cardiac arrest
- Assisted veterinarian during medical, diagnostic and surgical procedures
- Induced anesthesia and monitored vital signs and anesthesia levels during surgical procedures
- Took dental radiographs and performed dental cleanings during dental surgeries
- Monitored and recovered patients post operative
- Collected blood, urine, or tissue samples for diagnostic testing
- Performed wound cleansing and dressings
- Educated pet owners on proper animal care, nutrition, and preventative medicine
- Liaised with clients by phone and text to provide status updates on animal care and pickups
- Trained and mentored new veterinary technicians on animal care procedures, facility policies and industry best practices
- Maintained medical records, drug logs and other legally required documentation for animals under care
- Calculated medication dosages and provided dosage instructions to clients
- Restrained animals for examination or treatment
- Kept constant vigilance regarding open doorways to prevent pets escaping from facility.
Education
Associates in Veterinary Technology -
Kaplan College
Phoenix, AZ08.2012
High School Diploma - undefined
Sunrise Mountain High School
Peoria, AZ05.2010
Skills
- Communication
- Customer service
- Punctual and reliable
- Inventory management and supply restocking
- Delivery Management
- Attention to Detail
- Heavy lifting
- Procedure billing
- Medical record keeping
- Appointment scheduling
Timeline
Merchandise Stocker
Walmart
05.2024 - Current
Newspaper Carrier
Prescott News Network Daily Courier
03.2023 - 05.2024
Veterinary Technician
Yavapai Emergency Animal Hospital
08.2020 - 03.2023
Veterinary Technician
Prescott Animal Hospital
02.2019 - 08.2020
Associates in Veterinary Technology -
Kaplan College
High School Diploma - undefined
Sunrise Mountain High School
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