Summary
Work History
Skills
Timeline
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Ashley DeGuzman

Bartlett,TN

Summary

Highly organized and reliable Administrative Assistant with over 10 years of experience supporting fast-paced office environments. Proven ability to handle multiple responsibilities including data entry, payroll, client communication, and calendar coordination with efficiency and accuracy. Proficient in QuickBooks, Lightspeed, Citrix, and Microsoft Office Suite. Dedicated to delivering high-quality support and maintaining smooth day-to-day operations.

Offering excellent communication skills and positive attitude, with readiness to learn and grow in customer service environment. Delivers ability to quickly grasp new information and apply problem-solving techniques to assist customers effectively. Ready to use and develop organizational and interpersonal skills.

Friendly and motivated, bringing positive attitude and strong problem-solving abilities. Possesses foundational customer service knowledge and solid communication skills, coupled with proficiency in handling inquiries and managing customer interactions. Aim to enhance customer satisfaction and contribute to team success through effective support and service delivery.

Proven track record of enhancing customer experiences through effective problem-solving and attentive service. Known for strong collaboration and adaptability in dynamic environments, maintaining reliability and flexibility.

Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Competent in team, budget and schedule oversight. Develop scopes, check field activities, and update clients.

Work History

Customer Service Representative / Assistant Install Manager

Empire Today Flooring
  • Managed multi-line phone systems for customer support across three markets: Alabama, Nashville, and Memphis.
  • Conducted pre-installation and job site calls to ensure satisfaction and clarity.
  • Handled customer satisfaction emails and followed up on concerns.
  • Maintained all office-related financial transactions. Ensuring accuracy and timeliness.
  • Managed capacity and scheduling calendar.
  • Coordinated with sales reps, customers, and installers to optimize daily and weekly schedules.
  • Verified accuracy of orders and handled discrepancies to ensure timely deliveries.
  • Organized and led biweekly installer meetings; addressed concerns including pay and service issues.
  • Managed multiple job site visit customer satisfaction.
  • Managed warehouse returns and oversaw daily loading of installer vehicles.
  • Collected COD payments from customers and handled escalated service inspections.
  • Led onboarding and hiring processes for new installers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Contributed to the development of training materials for new hires, ensuring a comprehensive understanding of company policies and procedures.

Cash Distribution Representative

Raymond James
  • Handled client cash movements and coordinated with trading departments.
  • Maintained accurate records and resolved discrepancies in financial data.
  • Provided prompt, professional responses to client inquiries.
  • Supported internal reporting and portfolio documentation.
  • Coordinated closely with sales teams to fulfill bulk orders and special requests, resulting in increased revenue.
  • Championed sustainability initiatives within the distribution process, seeking opportunities to reduce waste and minimize environmental impact while maintaining efficiency.

Legal Assistant

Tennessee Law Center
  • Managed legal document filings and client paperwork.
  • Performed data entry and maintained organized digital records.
  • Assisted in administrative support and marketing tasks.
  • Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.

Administrative Assistant

FRS Powersports
  • Oversaw front desk operations and maintained daily administrative flow.
  • Processed payments, managed inventory of supplies, and supported management.
  • Acted as point-of-contact for customers and internal staff.
  • Handled deposits, filing, and finalizing documentation.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

Administrative Assistant

ADB Construction
  • Managed payroll, accounts payable/receivable, and expense reports.
  • Facilitated onboarding and hiring of new staff.
  • Supported weekly meetings with preparation of documents and reports.
  • Ensured smooth office operations through organization and communication.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

Skills

  • Office Administration & Organization
  • QuickBooks
  • Lightspeed
  • Citrix
  • Microsoft Excel
  • Microsoft Word
  • Microsoft PowerPoint
  • Microsoft Outlook
  • Expense Reports
  • Payment Processing
  • Meeting Coordination
  • Customer Service
  • Document Management
  • Data Entry
  • Team coaching
  • HR support
  • Issue resolution
  • Skill development
  • Production goal setting
  • Inbound and outbound calls
  • Continuous improvement
  • Payroll administration
  • Tech support
  • Relationship building
  • Regulatory compliance
  • Report preparation
  • Teamwork and collaboration
  • Time management
  • Attention to detail
  • Multitasking
  • Excellent communication
  • Organizational skills
  • Adaptability and flexibility
  • Effective Verbal and written communication
  • Customer service management
  • Phone and email etiquette
  • Documentation and recordkeeping
  • Positive complaint management
  • Task prioritization
  • Office management
  • Self motivation
  • Coaching and mentoring
  • Administration and operations
  • Interpersonal skills
  • Analytical thinking
  • Conflict resolution
  • Scheduling and calendar management
  • Appointment scheduling
  • Professionalism
  • Administrative procedures
  • Interpersonal communication
  • Staff development and training
  • Record keeping
  • Inventory control
  • Adaptability
  • Support services
  • Performance monitoring
  • Workflow coordination

Timeline

Customer Service Representative / Assistant Install Manager

Empire Today Flooring

Cash Distribution Representative

Raymond James

Legal Assistant

Tennessee Law Center

Administrative Assistant

FRS Powersports

Administrative Assistant

ADB Construction

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Ashley DeGuzman