Ashley Delarosa
2852 W Polk Ave,Anaheim
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Learning Support Representative
SchoolsFirst Federal Credit Union
07.2019 - Current
- Onboarded 200+ Sacramento Teammembers during merger
- Enhanced processing for Education Assistance to be completely paperless
- Implemented process improvement for Meal Card distributions to be completely paperless
- Researched and coordinated new Workfront to for a central queuing system within department
- Document and analyze business unit's workflow and access trends by research and analysis
- Create, run, and review reports for division as well as ad hoc request
- Improved collaboration with IT for new processes for new hire credentials
- Generate annual calendar for all courses offered
- Manage and create consistency across learning programs and onboarding for Workday project
- Designed and developed business workflow for Workday Learning
- Research and assisted with historical data upload for Workday
- Operated as a SME for the Workday project with the People Systems & Analytics team.
Payroll Services – Representative II
SchoolsFirst Federal Credit Union
05.2018 - 07.2019
- Trained Team Members on reports and daily processes
- Created training materials for process to help other Team Members
- Streamlined Mismatch Report for 15 FTE monthly hours saved
- Streamlined payroll distribution upload for 20 FTE monthly hours saved
- Identified process improvements and FTE savings for payroll forms and implemented new solution
- Documented all processes and created SOPs.
Sr. Project Implementation Specialist
ADP, Inc.
08.2017 - 05.2018
- Implemented over 300 Small Business Accounts to system
- Presented weekly milestones in team meetings for West Region Sales team
- Ran Net Promoter Score (NPS) reports for team
- Forecasted sales for Managers and drove cross sales meetings for potential services
- Assist in audit reports for Small Business West Region
- Saved 200+ Hours with new concentrated problem-solving questions to identify root problem
Financial Projects – Manager
MGM Resorts International
05.2014 - 08.2017
- Responsible for 245 FTE hours saved and over $8K monthly on Accounts Receivable project
- Produced savings of approximately $250K in corporate initiative for PGP Growth
- Develop, research, and coordinate go-live events for projects
- Oversaw vendors and data team for opening of T-Mobile Arena
- Managed opening of new casinos: MGM Springfield, Massachusetts; MGM National Harbor, Maryland; MGM Macau, China
- Handled multiple project leads and facilitated meetings in various projects
- Organized change management approach in projects
- Developed reporting in SQL with IT
- Worked closely with Executive Vice Presidents of all Properties for continuous improvements
Regional Retail Manager- Development and Training
First Financial Bank N.A
01.2012 - 05.2014
- Spearheaded hiring needs to Board of Directors
- Responsible for planned approach, and change management with projects for branches
- Assisted implementation of: Mobile Banking, Banking on site, and Picture Bill Pay
- Delivered employee annual evaluations and created personal goals for career growth
- Facilitated and coordinated all Branch Manager Onboarding.
Manager- Training Coordinator
Wells Fargo Bank N.A.
07.2007 - 01.2012
- Coordinated with H.R for training seminars
- Finalized training with division managers
- Conceptualized training for all levels of branch to help establish goals
- Facilitated at different Branches daily
- Coached specific team members to improve NPS scores.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
Education
Bachelor of Science -
University of Massachusetts
Irvine, CA12.2027
AA – Business Administration -
Cerritos Community College
Cerritos, CA08.2009
Skills
- Project Planning
- Continuous Improvement
- Problem-solving abilities
- Self Motivation
- Data Analysis
- Process Improvement
- SQL
- Technical Troubleshooting
Certification
- Association for Talent Development, Instructional Design Certificate
- Association for Talent Development, Virtual Instructional Design Certificate
- Association for Talent Development, Virtual Facilitation Certificate
- Association for Talent Development, Adult Learning
- Six Sigma Global Institute, Project Management
- Prosci, Change Management
- Six Sigma Global Institute, Scrum Master
- Six Sigma Global Institute, Agile Professional
- Udemy, Fundamentals of Business Analysis
- Udemy, The Complete SQL Bootcamp
- Udemy, The Ultimate MySQL Bootcamp Expert, In progress
Timeline
Learning Support Representative
SchoolsFirst Federal Credit Union
07.2019 - Current
Payroll Services – Representative II
SchoolsFirst Federal Credit Union
05.2018 - 07.2019
Sr. Project Implementation Specialist
ADP, Inc.
08.2017 - 05.2018
Financial Projects – Manager
MGM Resorts International
05.2014 - 08.2017
Regional Retail Manager- Development and Training
First Financial Bank N.A
01.2012 - 05.2014
Manager- Training Coordinator
Wells Fargo Bank N.A.
07.2007 - 01.2012
Bachelor of Science -
University of Massachusetts
AA – Business Administration -
Cerritos Community College
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