Ashley DeLay
Moses Lake
Summary
Enthusiastic leader eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of banking center needs and loan originating procedures. Motivated to learn, grow and excel in my career.
Overview
17
17
years of professional experience
Work History
Processing Center Manager
WaFd Bank
04.2021 - Current
- Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
- Collaborated closely with other department managers to align goals, share knowledge, and boost overall center performance.
- Proficient in time management, organization, planning and prioritization.
- Consistently met deadlines with all daily functions.
- Ability to work independently.
Loan Officer
WaFd Bank
12.2012 - 04.2021
- Provided internal support to colleagues on loan product and procedures.
- Provided learning and training classes to fellow loan officers to get them the necessary tools to be successful in their branches.
- Provided ongoing teaching and training for fellow loan officers in Central Wa.
- Developed and maintained relationships with local real estate agents and builders.
- Successfully closed an average of 15 loans per year.
- Maintained friendly and professional customer interactions.
- Submitted loan applications to underwriter for verification and recommendations.
- Maintained strict confidentiality of bank records and client information.
- Created strategies to develop and expand existing customer sales.
- Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
Assistant Manager
WaFd Bank
07.2011 - Current
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Achieved recognition from senior management for contribution to group success, including managing sales, employees and operations to foster optimal performance.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Reviewed sales and gross profit reports to determine options for increasing growth.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Assistant Manager
Charming Shoppes
01.2007 - 06.2011
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Completed inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
Education
High School Diploma -
Moses Lake High School
Moses Lake, WA06.2006
Skills
- Knowledge on all areas of mortgage processing
- Consumer Loans
- Business Development
- Cash Handling
- Compliance, banking laws and regulations
- Night and safe deposit procedures
- Rapid 10-key data entry
- Relationship building and management
- Leadership
- Planning and Coordination
- Verbal and written communication
- Conflict resolution
- Sales Goals
- Flexible & Adaptable
- Training & Development
Timeline
Processing Center Manager
WaFd Bank
04.2021 - Current
Loan Officer
WaFd Bank
12.2012 - 04.2021
Assistant Manager
WaFd Bank
07.2011 - Current
Assistant Manager
Charming Shoppes
01.2007 - 06.2011
High School Diploma -
Moses Lake High School