Ashley De Leon
Burbank,CA
Summary
Proficient in delivering exceptional customer service and efficiently resolving issues. Demonstrates adaptability to new tasks and changing environments. Committed to continuous improvement and receptive to feedback. Collaborates effectively while maintaining composure under pressure to enhance team performance.
Overview
4
4
years of professional experience
Work History
Assistant Property Manager
Starpoint Properties
Beverly Hills
11.2023 - Current
- Assist with leasing activities including showing available units, processing applications, and preparing lease agreements to meet occupancy goals
- Provide excellent customer service by promptly addressing resident inquiries, concerns, and maintenance requests to ensure tenant satisfaction and retention
- Collaborate with residents and staff to identify and resolve issues that arise on the property, facilitating solutions efficiently and professionally
- Support property management in enforcing community policies and maintaining a safe, clean, and welcoming environment for all residents
- Perform administrative duties such as maintaining resident files, updating records in property management software, preparing reports, and handling correspondence
- Coordinate maintenance schedules and follow up to ensure timely completion of work orders
Certified Closer/Opener Shift Lead
Mendocino Farms
Burbank, CA
09.2021 - Current
- Entrusted to lead store operations independently during opening and closing shifts in the absence of salaried management, ensuring a smooth and efficient workflow.
- Supervise team members throughout the shift, delegate tasks, and manage break schedules, while maintaining compliance with labor laws and company policies.
- Professionally handle and resolve guest concerns promptly to uphold high customer satisfaction and brand standards. Serve as Food Expo, acting as the final checkpoint to ensure all guest orders are accurate, complete, and presented according to company quality standards.
- Perform cash handling duties, including register counts, safe drops, and daily reconciliation of sales reports, to ensure financial accuracy.
- Maintain strict food safety and sanitation standards, including monitoring temperatures, cleaning protocols, and compliance with health regulations. Support training and onboarding of new team members, coaching them on operational procedures, food safety, and customer service expectations.
Education
Associate of Arts - Public Health
Glendale Community College
Glendale, CA12-2022
High School Diploma -
Crescenta Valley High School
La Crescenta, CA06-2019
Skills
- Leasing activities
- Customer service
- Property management software
- Attention to detail
- Time management
- Telephone and email etiquette
- Effective communication
Timeline
Assistant Property Manager
Starpoint Properties
11.2023 - Current
Certified Closer/Opener Shift Lead
Mendocino Farms
09.2021 - Current
Associate of Arts - Public Health
Glendale Community College
High School Diploma -
Crescenta Valley High School