Summary
Overview
Work History
Education
Skills
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Ashley Delgado

Jourdanton,TX

Summary

I am a take-charge professional, delivering executive support and team leadership to business operations. Dependable and detail-oriented, with the ability to manage multiple tasks and priorities. Recognized for exemplary customer service and team collaboration. Effective Shift Manager and Key Holder with comprehensive experience in coordinating staff schedules, overseeing inventory, and maintaining customer satisfaction. Skilled at team leadership and conflict resolution, ensuring smooth operation of retail stores. Proven record of driving sales growth by identifying business opportunities and implementing innovative promotional strategies. Strong communicator with ability to cultivate positive relationships with customers, fostering loyalty and repeat business.

Overview

17
17
years of professional experience

Work History

Shift Manager/Key Holder

Yuma Way
Arvada, Colorado
06.2025 - Current
  • Supervised daily operations and ensured adherence to company policies.
  • Trained new staff on customer service and operational procedures.
  • Managed inventory levels and conducted regular stock assessments.
  • Scheduled shifts to optimize workforce efficiency and coverage.
  • Handled cash management, including deposits and sales reconciliations.
  • Resolved customer complaints promptly to maintain satisfaction standards.
  • Implemented safety protocols to promote a secure work environment.
  • Ensured proper opening and closing procedures were followed daily.
  • Utilized strong communication skills to foster a positive work environment for all employees.
  • Resolved customer complaints promptly and professionally.
  • Scheduled personnel shifts based on business needs while ensuring adequate coverage at all times.
  • Monitored inventory levels to ensure sufficient stock was available at all times.
  • Opened and closed store in absence of senior managers.
  • Helped senior management achieve retail store targets by monitoring and motivating front-line staff.
  • Supervised bank deposits and security procedures to support store opening and closing.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Merchandiser

PepsiCo
Arvada, Colorado
08.2023 - 07.2024
  • Coordinated promotional displays to attract customer attention and drive engagement.
  • Managed stock replenishment processes to maintain inventory accuracy throughout locations.
  • Implemented planograms to maximize product visibility and enhance customer experience.
  • Developed relationships with vendors to negotiate favorable terms for product selection.
  • Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
  • Maintained a clean and organized work environment at all times.
  • Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
  • Organized displays according to company standards and specifications.
  • Communicated and coordinated planogram execution with store management.
  • Scanned shelves and product cases for expired stock to discard outdated items.

General Manager

McDonald's
San Antonio, TX
11.2008 - 03.2023
  • Keep department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Performed opening and closing duties as part of management team, including cash management.
  • Coach, train and mentor new team members and manager trainees.
  • Promote high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports.
  • Managed shrink processes and inventory levels for corrective action planning to save costs.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Prepared payroll

Support Manager

Walmart
Pleasanton, TX
03.2014 - 09.2020
  • Assessed and increased quality of service by monitoring employee and customer interactions.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Maximized coverage during key hours by preparing effective schedules.
  • Alerted management to issues with equipment conditions and operation problems.
  • Provided excellent customer service to foster satisfaction and loyalty.
  • Listened to guests to understand needs and help each person select optimal products and services.
  • Remained calm and professional in circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Trained new employees, including monitoring and review of individual performance.

Education

High school diploma -

Jourdanton High School
Jourdanton, TX

Skills

  • Order Fulfillment
  • Order Picking
  • Packaging
  • Pallet Jack
  • Employee Evaluation
  • Management
  • Supervising Experience
  • Merchandising
  • Cash Handling
  • Store Management Experience

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Work Permit: Authorized to work in the US for any employer

Timeline

Shift Manager/Key Holder

Yuma Way
06.2025 - Current

Merchandiser

PepsiCo
08.2023 - 07.2024

Support Manager

Walmart
03.2014 - 09.2020

General Manager

McDonald's
11.2008 - 03.2023

High school diploma -

Jourdanton High School

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