Ashley De Los Santos
Lubbock
Summary
Professional surgical technologist with comprehensive expertise in surgical procedures, sterile techniques, and patient care. Strong focus on team collaboration and delivering results, adapting seamlessly to changing needs in high-pressure environments. Proficient in instrument handling, surgical field preparation, and ensuring optimal patient outcomes. Reliable, resourceful, and prepared for pivotal roles in surgical settings.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Senior Surgical Technologist
Covenant Medical Center
Lubbock, TX
02.2024 - Current
- Assisted surgical team in preparation of sterile instruments and supplies for various procedures.
- Collaborated with healthcare professionals to optimize patient safety and surgical outcomes through effective communication.
- Conducted thorough pre-operative assessments to verify equipment functionality and compliance with safety standards.
- Improved surgical outcomes by maintaining a sterile environment and adhering to strict infection control protocols.
Travel Certified Surgical Tech
Cache Valley Specialty Hospital
Logan, UT
10.2023 - 01.2024
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Maintained sterile environments by adhering to infection control protocols and practices.
- Established a reputation for reliability, punctuality, and dedication to providing the highest level of surgical support in all situations.
Surgical Tech
BSA Hospital
12.2021 - 10.2023
- Assist RN in preparing the O.R. for operation.
- Aids in transfer and positioning of patient.
- Maintaining sterility during all phases of surgery.
- Gathered and set up equipment, tools, and supplies and arrange instruments according to surgeons' preferences or instruction.
- Participate in preoperative counts with RN before and prior to the close of incision.
- Assisted in successful surgeries by setting up operating rooms with appropriate instruments, supplies, and equipment for each procedure.
- Demonstrated adaptability, working effectively with various surgical teams and specialties, ensuring seamless collaboration.
- Proficient in General, Gynecology, Vascular, Robots, and Urology cases.
- Trained new staff on operating room protocols and safety procedures.
Registration Assistant I
BSA Emergency Department
06.2020 - 06.2022
- Maintain and update patient demographic information in Epic.
- Verify various health insurance.
- Collect copays, deductibles, and coinsurance.
- Provided support in patient registration processes, ensuring accurate data entry and compliance with hospital policies.
- Assisted in managing electronic health records, facilitating efficient access to patient information for healthcare staff.
Claims Manager/Eligibility Coordinator
Maxor Plus
06.2017 - 03.2020
- Enter manual eligibility files received from Clients or Account Executives.
- Process manual member reimbursement requests.
- Maintain and scan all manual eligibility/reimbursement files.
- Maintain claims and eligibility spreadsheets
- Answer reimbursement questions.
- Creating denial letters.
Account Management Associate
Maxor Plus
01.2017 - 05.2017
- Run reports for Clients and Account Executives.
- Research/Resolve member issues sent from our Clients.
- Meet all set reporting deadlines.
- Assist Account Manager with any/all overflow work.
Lead Customer Service Rep
Maxor Plus
10.2015 - 12.2016
- Provide assistance to CSR's.
- Responsible for training new CSR's.
- Handle escalated phone calls for Mail Order and Maxor Plus depts.
- Respond to Contact Us inquires.
- Create tickets for MAC pricing received.
- Document and scan PHI forms received to member's accounts.
Customer Service Rep
Maxor Plus
08.2013 - 10.2015
- Provide assistance to pharmacies in processing claims.
- Verify member's benefits.
- Initiate Prior Authorizations.
- Enter overrides per plan specifics.
- Enter member eligibility when necessary.
- Crossed trained in Mail Order Calls/Systems.
Assist Line Rep
TMG Health
09.2011 - 07.2013
- Provide assistance to CSR's.
- Handle escalated phone calls.
- Review escalated issues with Pharmacy Benefit Manager.
- Prepare summaries and reports of escalations.
Customer Service Rep
TMG Health
08.2009 - 09.2011
- Provide excellent customer service.
- Verify member's benefits.
- Review claims to make sure processed correctly.
- Resolve members inquires on a 1st call resolution.
Claims Examiner
Blue Cross Blue Shield
09.2007 - 08.2009
- Resolve difficult prompts using resources. (blue source, fyiblue, ect.)
- Process claims according to guidelines and members policy.
Claims Processor
Blue Cross Blue Shield
07.2007 - 09.2007
- Meet all training requirements.
- Enter billing information for claims to be processed.
- Process claims according to member's policy.
- Provide and maintain quality work.
Soft line Rep/Cashier
Target
08.2006 - 09.2007
- Maintain the appearance of soft line products.
- Ensure that the customers have a pleasant experience at our store while finding everything they need.
Cashier
Mr. Payroll
10.2006 - 07.2007
- Maintain and update customer files.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced till at end of shift.
- Assisted customers with inquiries, providing exceptional service and support.
- Verify large sums of money.
Education
Associate of Applied Science - Surgical Technology
Amarillo College
Amarillo, TX05.2022
High School Graduate - undefined
Palo Duro High School
01.2006
Cosmetology Graduate - undefined
Palo Duro High School
01.2006
Skills
- Knowledge of Microsoft Word, Excel, and Power Point
- BLS certified
- Professionalism and ethics
- Pre- and post-surgical counts
- Aseptic techniques
- Medical terminology proficiency
Certification
- Received Cosmetology License: February 2007
- Associates Degree in Surgical Technology: May 2022
- NBSTSA Certification: June 2022
Timeline
Senior Surgical Technologist
Covenant Medical Center
02.2024 - Current
Travel Certified Surgical Tech
Cache Valley Specialty Hospital
10.2023 - 01.2024
Surgical Tech
BSA Hospital
12.2021 - 10.2023
Registration Assistant I
BSA Emergency Department
06.2020 - 06.2022
Claims Manager/Eligibility Coordinator
Maxor Plus
06.2017 - 03.2020
Account Management Associate
Maxor Plus
01.2017 - 05.2017
Lead Customer Service Rep
Maxor Plus
10.2015 - 12.2016
Customer Service Rep
Maxor Plus
08.2013 - 10.2015
Assist Line Rep
TMG Health
09.2011 - 07.2013
Customer Service Rep
TMG Health
08.2009 - 09.2011
Claims Examiner
Blue Cross Blue Shield
09.2007 - 08.2009
Claims Processor
Blue Cross Blue Shield
07.2007 - 09.2007
Cashier
Mr. Payroll
10.2006 - 07.2007
Soft line Rep/Cashier
Target
08.2006 - 09.2007
High School Graduate - undefined
Palo Duro High School
Cosmetology Graduate - undefined
Palo Duro High School
Associate of Applied Science - Surgical Technology
Amarillo College