Ashley De Lozada
Modesto,CA
Summary
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
19
19
years of professional experience
Work History
Intensive Behavioral Technician
Maxim Healthcare
02.2024 - Current
- Maintained accurate data collection on client progress, enabling effective analysis and modification of treatment plans as needed.
- Reduced problem behaviors by teaching clients appropriate coping strategies and replacement behaviors.
- Promoted a safe and nurturing environment for clients, ensuring their comfort and well-being throughout therapy sessions.
- Adapted therapy materials based on individual needs, ensuring accessibility for all clients regardless of ability level or learning style.
- Provided one-on-one support and guidance for clients in various settings, promoting generalization of learned skills.
- Enhanced communication skills for clients with autism spectrum disorder through the use of visual supports and social stories.
- Implemented social skills training groups, increasing peer interaction opportunities for clients.
- Supported family members in understanding ABA principles, empowering them to effectively implement strategies at home.
Credit and Collection Specialist
Oak Valley Hospital District
12.2021 - 01.2024
- Provided exceptional customer service while resolving disputes, resulting in improved customer satisfaction ratings for the department.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
- Maintained high volume of calls and met demands of busy and productive group.
- Achieved timely resolution of delinquent accounts by maintaining open communication lines with clients and diligently following up on payment promises.
- Monitored accounts receivable aging reports, proactively initiating collection efforts on past-due accounts to minimize losses.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Regularly monitored accounts to identify overdue balances and potential areas of risk.
- Documented customer payment interactions and account statuses for future reference.
- Negotiated payment plans with customers to prevent accounts from entering collections.
Caregiver
Right at Home, Home Health Care
04.2016 - 12.2021
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
Receptionist/Escrow Coordinator
Real Estate Escrow Coordinators
06.2006 - 03.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Assisted with onboarding new clients and securing paperwork completion.
Education
High School Diploma -
Hayward High School
Hayward, CA06-2006
Skills
- Data entry
- Relationship building
- Professional telephone demeanor
- Scheduling
- Paperwork processing
- Documentation
- Administrative support
Timeline
Intensive Behavioral Technician
Maxim Healthcare
02.2024 - Current
Credit and Collection Specialist
Oak Valley Hospital District
12.2021 - 01.2024
Caregiver
Right at Home, Home Health Care
04.2016 - 12.2021
Receptionist/Escrow Coordinator
Real Estate Escrow Coordinators
06.2006 - 03.2016
High School Diploma -
Hayward High School
Similar Profiles
Cierra MingoCierra Mingo
Agency Nurse at Amergis Healthcare Staffing formerly Maxim HealthcareAgency Nurse at Amergis Healthcare Staffing formerly Maxim Healthcare
Jessica LopezJessica Lopez
Registered Nurse at Maxim Healthcare/Wexford HealthcareRegistered Nurse at Maxim Healthcare/Wexford Healthcare
Benjamin RotenbergBenjamin Rotenberg
School Health Aide at Maxim Healthcare (Amergis Healthcare Staffing)School Health Aide at Maxim Healthcare (Amergis Healthcare Staffing)