Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Demeuse

Wells

Summary

Dynamic Assistant Operations Manager with a proven track record at Terrace Bay Hotel, enhancing operational efficiency and team communication. Skilled in staff training and development, I excel in creating a positive customer experience while maintaining high cleanliness standards. Adept at scheduling and coordination, I ensure optimal performance across all departments.

Overview

11
11
years of professional experience

Work History

Assistant Operations Manager

Terrace Bay Hotel
08.2021 - Current
  • Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
  • Improved communication within the team through regular meetings, updates, and open channels of communication.
  • Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
  • Coordinated with other departments on joint projects, streamlining processes for maximum efficiency across all business units.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Housekeeping

OSF St. Francis Medical Center
07.2019 - 04.2021
  • Improved cleanliness standards by implementing efficient housekeeping procedures and practices.
  • Maintained a safe working environment through proper housekeeping practices and adherence to safety protocols.
  • Supported housekeeping staff by stocking supplies, removing trash, and handling laundry tasks as needed.

Waitress

Delona Restaurant
03.2014 - 08.2021
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.


Education

Ferris State University
Big Rapids, MI

High School Diploma -

Gladstone Area Highschool
Gladstone, MI
05-2014

Skills

  • Operational efficiency
  • Scheduling and coordination
  • Staff training and development
  • New employee hiring
  • Cleanliness maintenance
  • Equipment troubleshooting
  • Supply ordering
  • POS system operation
  • Customer service
  • Cash handling
  • Attention to detail

Timeline

Assistant Operations Manager

Terrace Bay Hotel
08.2021 - Current

Housekeeping

OSF St. Francis Medical Center
07.2019 - 04.2021

Waitress

Delona Restaurant
03.2014 - 08.2021

Ferris State University

High School Diploma -

Gladstone Area Highschool

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