Ashley Dempsey
Saint Paul,MN
Summary
10+ years of providing excellent customer service and management experience to the restaurant industry.
Flexible hard worker ready to learn and contribute to a teams success.
Overview
8
8
years of professional experience
Work History
Bartender/Day Manager
Tipsy Tavern
Sarasota, FL
07.2023 - 05.2024
- Provided drink suggestions to customers based on their preferences.
- Adhered to state regulations regarding serving alcohol responsibly.
- Greeted customers and provided excellent customer service.
- Processed payments accurately and efficiently with POS system.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Stocked ice bins and coolers as needed throughout shift.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Assisted in setting up the bar for service shift.
Server
The Original Word of Mouth
Sarasota, FL
01.2021 - 07.2023
- Monitored dining room for cleanliness and proper set-up at all times.
- Accurately recorded orders on cash register and point-of-sale system.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Provided excellent customer service to ensure satisfaction.
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Service Operations Manager
The Tilted Tiki
Stillwater, MN
10.2016 - 03.2020
- Responsible for all functions of the restaurant
- Hiring/training/scheduling/payroll
- Provide leadership to the team to ensure the restaurant could work in harmony
- Provide inventory control/purchasing
- Resolved escalated customer issues in a timely manner while maintaining high levels of satisfaction.
- Maintained a safe working environment by enforcing safety protocols among the team members.
- Ensured compliance with applicable laws and regulations pertaining to customer service operations.
- Maintain overall appearance and cleanliness of restaurant
Server
Howard’s Bar and Grill
Stillwater, MN
05.2024 - Present
- Monitored dining room for cleanliness and proper set-up at all times.
- Maintained records of transactions made during shift as required by law or company policy.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Provided excellent customer service to ensure satisfaction.
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Took orders from customers accurately and in a timely manner.
- Stayed informed about daily specials, new menu items, promotions.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Education
High School Diploma -
Forest Lake High School
Forest Lake, MN06-2022
Associate of Arts - Business Management
Century College
Saint Paul, MN06-2016
Skills
- Payroll processing
- Interviewing/hiring and terminations
- Training and development
- Computer skills - POS
- Workplace Safety
- Budget Control
- Shift Scheduling
- Customer Service
- Strong Work Ethic
References
References available upon request.
Timeline
Server
Howard’s Bar and Grill
05.2024 - Present
Bartender/Day Manager
Tipsy Tavern
07.2023 - 05.2024
Server
The Original Word of Mouth
01.2021 - 07.2023
Service Operations Manager
The Tilted Tiki
10.2016 - 03.2020
High School Diploma -
Forest Lake High School
Associate of Arts - Business Management
Century College
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