Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Denlinger

Dubuque

Summary

Dynamic hospitality professional with extensive experience in Food and Beverage excelling in training and mentoring staff. Proven ability in order accuracy and effective communication, enhancing guest relations and driving repeat business. Skilled in POS system operations and committed to maintaining high food safety standards, ensuring exceptional dining experiences.

Hospitality professional with deep understanding of training methodologies and team development. Proven ability to elevate service standards and enhance customer satisfaction through effective training programs. Known for fostering collaboration and consistently achieving results, adaptable to evolving needs, and skilled in communication and leadership.

Overview

12
12
years of professional experience

Work History

Server Trainer/ Server/Customer Service Leader

Perkins Restaurant & Bakery
10.2023 - Current
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
  • Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
  • Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
  • Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.

Beverage Specialist

The Spot Nutrition Club
05.2023 - Current
  • Conducted regular quality control checks to ensure consistent taste and presentation of products served.
  • Provided exceptional customer service, addressing concerns promptly and professionally for enhanced guest experiences.
  • Implemented inventory management procedures, reducing waste and maintaining optimal stock levels.
  • Assisted in menu planning, incorporating seasonal ingredients and trending flavors into innovative new beverages.
  • Enhanced customer satisfaction by providing personalized beverage recommendations based on their preferences.
  • Increased repeat business through loyalty programs focused on rewarding frequent customers.

General Manager

HuHot Mongolian Grills LLC
10.2023 - 09.2024
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Carefully interviewed, selected, trained, and supervised staff.

Server/ Bartender/ Associate Manager/ Bar Manager

Red Robin
06.2016 - 10.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Managed and motivated employees to be productive and engaged in work.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.

Server/ Bartender/ Cocktail Server

Q Casino
01.2013 - 06.2016
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Education

Associate of Science - General Studies

Southern New Hampshire University
Online
03-2019

Skills

  • Effective time management
  • Menu memorization
  • Safe food handling
  • Order accuracy
  • Upselling strategies
  • Team member training
  • POS system proficiency
  • Safe handling procedures
  • Cash handling
  • Food presentation
  • Server etiquette
  • Tableside service
  • Bar terminology
  • Food safety compliance
  • Wine service
  • Policy enforcement
  • Exceptional communication
  • Restaurant operations
  • Quality control
  • Employee mentoring
  • Food and beverage pairings
  • Training expertise
  • Kitchen staff coordination
  • New employee mentoring
  • Food quality standards
  • Food running skills
  • Sanitation standards
  • Food spoilage prevention
  • Guest relations management
  • Staff scheduling
  • Point of sale (POS) system operations
  • Employee orientations

Timeline

Server Trainer/ Server/Customer Service Leader

Perkins Restaurant & Bakery
10.2023 - Current

General Manager

HuHot Mongolian Grills LLC
10.2023 - 09.2024

Beverage Specialist

The Spot Nutrition Club
05.2023 - Current

Server/ Bartender/ Associate Manager/ Bar Manager

Red Robin
06.2016 - 10.2023

Server/ Bartender/ Cocktail Server

Q Casino
01.2013 - 06.2016

Associate of Science - General Studies

Southern New Hampshire University

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Ashley Denlinger