Ashley Denny
Burlington,NC
Summary
Knowledgeable Solutions Specialist well-versed in current industry, market and product trends. Excellent communication, multitasking and organizational abilities.
Overview
3
3
years of professional experience
Work History
Solutions Specialist
Truist Financial
11.2022 - Current
- Answered customer questions about billing, account issues and upgrade possibilities.
- Up-sold and cross-sold products and services by promoting additional options to increase sales and revenue.
- Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.
Customer Service Advocate
Cigna Insurance Companies
06.2022 - 11.2022
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
- Developed and implemented comprehensive case management plans to address client needs and goals.
Customer Service Specialist
Charter Communications, Spectrum
09.2020 - 06.2021
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Maintained and managed customer files and databases.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
BBA - Finance
North Carolina Central University
Durham, NCBBA - Finance
Strayer University
Greensboro, NC12.2025
Skills
- Customer Relationship Management
- Salesforce CRM Experience
- Quality Assurance
- Tracking and Documentation
- Organizational Skills
- Call Center Operations
- Training and Development
Timeline
Solutions Specialist
Truist Financial
11.2022 - Current
Customer Service Advocate
Cigna Insurance Companies
06.2022 - 11.2022
Customer Service Specialist
Charter Communications, Spectrum
09.2020 - 06.2021
BBA - Finance
North Carolina Central University
BBA - Finance
Strayer University