Ashley Depas
Wilmington,DE
Summary
Highly organized credit card specialist who offers excellent interpersonal communication skills and attention to detail. Uses problem-solving skills and multi-tasking while demonstrating high level of accuracy. Knowledgeable in compliance and related regulations enabling superior results.
Overview
7
7
years of professional experience
Work History
Credit Card Specialist
JPMorgan Chase
05.2022 - Current
- Ensuring financial transactions are completed accurately and efficiently while complying with all policies, procedures, and regulatory and banking requirements.
- Improved customer satisfaction by efficiently addressing and resolving credit card disputes and inquiries.
- Built strong relationships with customers to increase retention and loyalty.
- Implemented credit card account maintenance procedures to determine accuracy of customer information and compliance with federal regulations.
- Maintained compliance with applicable regulations and laws governing consumer credit.
- Leveraged deep knowledge and understanding of banking industry to handle customer inquiries with increasing complexity.
- Fielded 100-150 incoming customer calls a day to deliver high-quality solutions.
Teller
TD BANK
02.2021 - 04.2022
- Provides legendary Customer Service while processing Customer transactions face-to-face for variety of routine to more complex financial transactions.
- Makes quality referrals to appropriate partners.
- Responsible for meeting individual performance metrics.
- Processed customer transactions promptly, minimizing wait times.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
Customer Service Assistant, Membership Supervisor
BJ's Wholesale Club
09.2017 - 06.2021
- The person in Charge works closely with the Club Manager and Assistant Club Manager in providing leadership and direction within the club while driving club performance by maintaining policies and procedures, delivering a positive service experience to Members, and providing leadership and direction.
- Strong written and oral communication skills.
- Answer phones, write memos, send emails, and greet clients and customers.
- Frequent data entry into the computer.
- Maintained a clean and organized work environment to maintain customer safety.
- Answered customer questions about product availability and shipment times.
- Trained new employees on company procedures, products, and best practices in customer service.
Education
Associate of Arts -
MONTGOMERY COUNTY COMMUNITY COLLEGE
Blue Bell, PA05.2018
Skills
- Customer service
- Detail-oriented
- Managing
- Microsoft Office applications
- Sales experience
- Answering phones
- Payment Processing
- Client Relationship Building
- Verbal and written communication
- Financial statements expertise
Timeline
Credit Card Specialist
JPMorgan Chase
05.2022 - Current
Teller
TD BANK
02.2021 - 04.2022
Customer Service Assistant, Membership Supervisor
BJ's Wholesale Club
09.2017 - 06.2021
Associate of Arts -
MONTGOMERY COUNTY COMMUNITY COLLEGE