Ashley Deshong
Administrative Assistant
East Berlin,PA
Summary
Driven and resourceful administrative professional with 20+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Reliable Executive Administrative Assistant with focused attention on detail, accuracy and business impact. Keeps reports and communications well organized. Expertise in Microsoft Office and QuickBooks software.
Overview
23
23
years of professional experience
4
4
years of post-secondary education
Work History
Executive Administrative Assistant
York County School Districts
New Oxford, PA
07.2016 - Current
- Providing direct support to management and over 60 employees
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Documented and distributed meeting notes to identify, analyze, and improve workflows.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Implemented updated policies and practices for organization and monitored effect.
Billing Administrative Assistant
Adams Hanover Counseling Services
Hanover, PA
06.2005 - 07.2016
- Managed invoicing and payment processing operations.
- Executed billing tasks and recorded information in company databases.
- Handled account payments and provided information regarding outstanding balances.
- Monitored outstanding invoices and performed collections duties.
- Maintained detailed records of customer payments and billing adjustments.
- Interacted with customers to resolve billing disputes and respond to inquiries.
- Verified accuracy of accounts payable payments, resulting in 95% reduction in payment errors and check reissues
Medical Administrative Assistant
Choice Healthcare Services
East Berlin, PA
05.2001 - 06.2005
- Called patients to confirm scheduled appointments day in advance.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Organized paperwork such as charts and reports for office and patient needs.
- Supported office staff and operational requirements with administrative tasks.
Education
Associate of Business Administration - Business Management
Harrisburg Area Community College-Harrisburg
Harrisburg 08.2002 - 01.2004
High school diploma - General Studies
Spring Grove Area Shs
Spring Grove 08.1999 - 06.2002
Skills
Documentation and reporting
Multi-line phone proficiency
Advanced MS Office Suite
Filing and data archiving
Business writing
Master calender management
Travel coordination
AR/AP
Administrative support
Office management
Bookkeeping
Business administration
Assessments
- Written communication, Proficient, Best practices for writing, including grammar, style, clarity, and brevity
- Administrative assistant/receptionist, Proficient, Using basic scheduling and organizational skills in an office setting
- Spreadsheets with Microsoft Excel, Proficient, Knowledge of various Microsoft Excel features, functions, and formulas
- Administrative support professional fit, Proficient, Measures the traits that are important for successful administrative support professionals
Timeline
Executive Administrative Assistant
York County School Districts
07.2016 - Current
Billing Administrative Assistant
Adams Hanover Counseling Services
06.2005 - 07.2016
Associate of Business Administration - Business Management
Harrisburg Area Community College-Harrisburg
08.2002 - 01.2004
Medical Administrative Assistant
Choice Healthcare Services
05.2001 - 06.2005
High school diploma - General Studies
Spring Grove Area Shs
08.1999 - 06.2002