Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Ashley D'Hedouville

Melbourne,FL

Summary

Experienced customer service professional with a strong background in the restaurant industry and formal office settings. Demonstrated ability to deliver exceptional service for clients and guests. Skilled in team collaboration, independent management, multitasking, and problem-solving in fast-paced environments. Committed to fostering a welcoming atmosphere and driving team success.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Mobile Bartender

Barmasters
, FL
01.2024 - Current
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Provided drink suggestions to customers based on their preferences.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Provided excellent customer service by engaging in pleasant conversations, resulting in an enjoyable bar experience.

Bartender

Next Level Arcade
Merritt Island, FL
04.2024 - 07.2024
  • Contributed to the successful opening of a new bar through involvement in liquor arrangements, design details, and price points.
  • Optimized business operations by establishing efficient workflow and arranging necessary resources.
  • Successfully integrated and trained new employees according to specific business requirements.
  • Handled financial transactions, including cash withdrawals, for the bar and casino during hours of operation
  • Assisted in training new bartenders on proper drink mixing techniques and customer service skills.
  • Calculated total payments received during shift and reconciled any discrepancies with management team.
  • Conducted regular inventory checks of liquor bottles and containers to ensure adequate stock levels are maintained.
  • Prepared alcoholic and non-alcoholic beverages for patrons, including cocktails and craft beers.
  • Maintained cleanliness of bar area, restocked glassware and supplies.
  • Provided menu recommendations upon request from customers.
  • Checked identification of guests to verify legal drinking age.

Certified Training Server

Buffalo Wild Wings
Melbourne, FL
06.2022 - 10.2023
  • Monitored the performance of servers during training sessions to ensure Excellent customer experience.
  • Assisted in seating guests at tables or booths. as well as taking orders for food and drinks and delivered them to guests.
  • Prepared checks accurately and processed payments promptly.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Adhered to all health codes set forth by local authorities regarding food preparation and storage.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Participated in team meetings to discuss new menu items or changes in policy.
  • Demonstrated knowledge of wine selection, pairings, vintages.
  • Developed positive relationships with regular customers through friendly conversation.

Receptionist

H&r Block
Lake Mary, FL
12.2022 - 04.2023
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Greeted visitors and provided them with assistance.
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Verified visitors' identification cards before allowing access to the building.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.

Server/Bartender/FOH Team Member

Pizza Gallery and Grill
Viera, FL
01.2020 - 01.2022
  • Provided excellent customer service to ensure satisfaction.
  • Aided in developing the skills of newly recruited team members spanning different positions such as servers, bartenders, takeout staff, food runners, and hostesses
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Stocked service areas with supplies during slow periods.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Maintained inventory of liquor, beer, wine, and other beverage items.

Training Server

Gators Dockside
Lake Mary, FL
04.2016 - 12.2020
  • Relocated to support establishment of Cape Canaveral branch during last year of tenure.
  • Facilitated training for serving staff to enhance their skills and ensure efficient adherence to procedures
  • Participated in team meetings to discuss new menu items or changes in policy.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Developed positive relationships with regular customers through friendly conversation.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.

Catering Server/Bartender

Creations Catering & Events
Sanford, FL
11.2016 - 12.2019
  • Maintained cleanliness of the buffet area, including setting up and breaking down the buffet table.
  • Greeted guests as they arrived for events, provided them with information about menu items, and answered any questions they had.
  • Collaborated with other staff members on duties assigned for each catered event.
  • Adhered to company policies concerning guest satisfaction ratings.
  • Communicated effectively with co-workers to ensure smooth operation during events.
  • Worked multi-course dinners with pre-plated foods.
  • Loaded supplies and food into delivery vans and unloaded at events.
  • Managed and restocked drink stations.
  • Provided exceptional customer service, addressing guests' needs and inquiries promptly.

Hostess/Lead Barback

Dexters Lake Mary
Lake Mary, FL
02.2015 - 12.2019
  • Assisted in the training of new barbacks and ensured that all safety protocols were followed.
  • Maintained an accurate inventory of beverages, glassware, and other bar materials.
  • Assisted bartenders with drink orders during busy periods.
  • Verified ID's when serving alcohol according to state laws.
  • Stocked refrigerating units with wines or bottled beer and replaced empty beer kegs.
  • Greeted customers and answered questions about menu items.
  • Provided quick and efficient clearing of tables between courses.
  • Bussed and reset tables in an orderly fashion.
  • Verified reservations and wait times with customers.
  • Managed the waiting list, ensuring that all parties were seated in a timely manner.
  • Monitored customer satisfaction levels throughout their meal experience.

Team Member

Wendy's
Altamonte Springs, FL
10.2014 - 10.2016
  • Provided customer service support to ensure satisfaction.
  • Received, processed, and stocked merchandise in accordance with store policies.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Managed incoming shipments by verifying accuracy of orders and organizing merchandise accordingly.
  • Operated cash registers to process payments from customers.
  • Maintained a clean and organized work area throughout shift.
  • Monitored expiration dates on food items for freshness assurance.

Education

High School Diploma -

Lake Mary High School
Lake Mary, FL
05-2016

Skills

  • Food Preparation
  • Payment Processing
  • multitasking
  • navigating challenging dynamics
  • Suggestive Selling
  • strong verbal communication abilities
  • Health codes compliance
  • File Management
  • Bookkeeping
  • Scheduling
  • Multi-Line Telephone Systems
  • Meticulous and organized
  • Professional Demeanor
  • Menu Memorization
  • crafting cocktails
  • Transaction Processing
  • Sales Documentation
  • Active Listening
  • Computer Skills
  • Communication
  • Attention to Detail
  • Lesson Planning
  • Materials Preparation

Certification

  • Bartending Licenses
  • Food safe Certification

Languages

English
Native/ Bilingual
American Sign Language
Limited

References

References available upon request.

Timeline

Bartender

Next Level Arcade
04.2024 - 07.2024

Mobile Bartender

Barmasters
01.2024 - Current

Receptionist

H&r Block
12.2022 - 04.2023

Certified Training Server

Buffalo Wild Wings
06.2022 - 10.2023

Server/Bartender/FOH Team Member

Pizza Gallery and Grill
01.2020 - 01.2022

Catering Server/Bartender

Creations Catering & Events
11.2016 - 12.2019

Training Server

Gators Dockside
04.2016 - 12.2020

Hostess/Lead Barback

Dexters Lake Mary
02.2015 - 12.2019

Team Member

Wendy's
10.2014 - 10.2016

High School Diploma -

Lake Mary High School

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Ashley D'Hedouville