Ashley Diaz
Orlando,FL
Overview
2026
2026
years of professional experience
Work History
Ride Operator
SeaWorld Parks & Resorts
- Maintained rigorous safety standards while handling passenger transitions on rides.
- Adapted to ride assignments swiftly, enhancing operation techniques efficiently.
- Enhanced rider experience by enforcing safety procedures and providing clear instructions.
- Collaborated with team members to maintain a clean, organized, and safe ride area for guests.
Unarmed Security Officer
Allied Universal Security Services
06.2024 - Current
- Completed full building and grounds patrols to spot and investigate concerns.
- Directed guests around building and answered accessibility questions.
- Contributed to a positive work environment through excellent teamwork and collaboration with colleagues.
- Responded quickly to incidents and assessed active situations for security concerns.
- Provided exceptional customer service to clients, addressing concerns and providing appropriate solutions.
- Consistently maintained compliance with all site-specific guidelines, regulations, policies, procedures while carrying out duties as an Unarmed Security Officer.
- Ensured secure access to facilities by verifying identification and implementing visitor protocols.
- Maintained detailed reports of daily activities, incidents, and irregularities for management review.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Security Officer
Loews Hotels
11.2021 - 02.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Attractions Attendant
Universal Studios
03.2019 - 02.2021
- Delivered outstanding customer service by addressing guest concerns promptly and professionally.
- Contributed to a positive work environment by assisting team members in daily tasks and ensuring smooth operations.
- Collaborated with fellow attendants to maintain safety procedures, ensuring a secure environment for both guests and staff.
- Assisted guests with special needs, providing accommodations that ensured their enjoyment of the park''s offerings.
- Monitored crowd levels at attractions, adjusting ride capacity when necessary to optimize efficiency.
- Utilized strong communication skills while working cohesively with management to address any operational challenges or concerns promptly.
Education
High School Diploma - Gender Studies
Penn Foster Career School
Scranton, PATimeline
Unarmed Security Officer
Allied Universal Security Services
06.2024 - Current
Security Officer
Loews Hotels
11.2021 - 02.2023
Attractions Attendant
Universal Studios
03.2019 - 02.2021
Ride Operator
SeaWorld Parks & Resorts
High School Diploma - Gender Studies
Penn Foster Career School
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