Ashley Diaz
Odessa,TX
Summary
Professional administrative specialist prepared for role requiring exceptional organizational and interpersonal skills. Background includes managing high-traffic reception areas, coordinating schedules, and providing top-notch customer service. Known for strong teamwork and adaptability, ensuring seamless operations and positive client interactions.
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
12
12
years of professional experience
Work History
Front Desk Receptionist
MLN Trucking
08.2023 - 05.2024
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Administrative Assistant
Fuel Mark Inc
08.2016 - 06.2019
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
Title Clerk
Freedom Buick GMC
02.2012 - 04.2014
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
- Collected taxes and fees, submitted payments and issued receipts.
- Kept up-to-date with state and federal regulations to prevent errors and fraud.
Education
High School Diploma -
Odessa High
Odessa05.2013
Skills
- Customer service
- Time management
- Cash handling
- Data entry using Quickbooks, Quickbooks Online
- Scheduling
- Administrative skills
- Scheduling appointments
- Office organization
- File organization
- Hospitality services
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
MLN Trucking
08.2023 - 05.2024
Administrative Assistant
Fuel Mark Inc
08.2016 - 06.2019
Title Clerk
Freedom Buick GMC
02.2012 - 04.2014
High School Diploma -
Odessa High
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