Ashley Dick

As an intern duties included:

• Working as a client advocate with expectant women and women who had babies/children under the age of two.
• Client advocate duties included: Case management phone calls with clients on a weekly basis, reviewing client parenting lessons to assure client understood the content of lessons, up-dating progress notes for each client, sending new lessons, and assuring client had access to products and items they may need for their baby.
• Working with the Pregnancy Help Center coordinator to assure that clients who needed referrals for services outside of the Pregnancy Center had their needs met.
• Work in person at the Pregnancy Help Center included: answering phones, processing donations, filling out In Kind forms, entering donations into inventory, client intake forms, performing pregnancy tests for new clients, sorting and stocking the baby store where clients were able to use the points they earned by completing their lessons, and any other tasks as needed at the request of the center coordinator or director.
• Some of the clients who came into the Pregnancy Help Center were low-income, single moms, or even pregnant teenagers. It was part of the duties as an intern to ensure that the client felt safe, and heard while receiving services from the Pregnancy Help Center.
• Part of being an intern was to also help coordinate and prepare for fundraising events. Some of those events included the St. Patrick's Day Parade where proceeds went to Catholic Charities of East Tennessee. As well as a LaCrosse tournament where proceeds went directly to the Catholic Charities of East Tennessee Pregnancy Help Center.

Duties as Customer Service Manager Included:

• Processing incoming floral orders.
• Answering phones when needed to assist customer service staff in taking orders and entering them into the floral computer system.
• Handling escalations and customer complaints to come up with a resolution that would best benefit the customer and the company.
• Assisting the store General Manager in interviewing and hiring new employees.
• Training new employees on the order taking process, and the use of the floral computer program.
• Sending out international orders.
• Working with employees to ensure that they felt appreciated and competent in their positions.
• Assisting the General Manager with employee schedules to ensure that the shop had adequate coverage.
• Delivering flowers, cleaning coolers, designing arrangements, and anything else that the shop needed done to run efficiently.
• Basic computer skills such as typing, faxes, emails, Microsoft Word and some Excel.

Duties as a Certified Nursing Assistant/Phlebotomy/EKG Tech:

• Perform basic patient care and assist patients with activities of daily living such as bathing, dressing, feeding, ambulation, etc.
• Taking vital signs such as: blood pressure, temperature, respirations, and heart rate and an other tasks as asked by charge nurse or RN.
• As a Float Pool CNA, it was required to be trained on all floors of the hospital as you could be floated to any part of the hospital. Those areas included: Emergency Department, Labor and Delivery, Gero-psych, ICU, Neurosurgery recovery, Med-Surg, Bariatrics, Heart, and other specialty units within the hospital. It was also part of a Float Pool CNA duty to sit with patients who were at risk to themselves or others to ensure their safety and the safety of the staff.
• Phlebotomy/EKG tech duties included: Obtaining blood samples from patients intravenously, setting up and performing EKGs, and being part of the first response team for Stoke codes and Patients experiencing cardiac arrest (AKA: Code Blue).