Ashley Dillard
Greenville,SC
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
General Manager
Big Boys Country Cooking LLC
04.2019 - 01.2024
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
Head Server
Silver Bay Seafoods LLC
11.2016 - 02.2019
- Enhanced customer satisfaction by providing attentive service and anticipating guests'' needs.
- Streamlined dining operations for improved efficiency with effective communication and coordination among team members.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Reduced wait times, effectively managing reservations and seating arrangements.
- Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Collaborated with kitchen staff to ensure timely delivery of orders while maintaining food quality standards.
- Resolved guest complaints, addressing issues promptly to foster a positive dining experience.
Bartender
Fatz Cafe
05.2014 - 10.2016
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Education
Associate Degree - Business Administration And Management
Greenville Technical College
Greenville, SC06.2017
Skills
- Quality Management
- Branding
- Project Management
- Vendor Sourcing
- Business Development
- Expense Control
- Staff Supervision
- P&L Management
- Operations Oversight
- Sound Judgment
- Labor Cost Controls
- Vendor relationships
- Performance Improvements
- Budget Development
- Employee Scheduling
- Team Player
- Inventory Control
- Purchasing
- Staff Motivation
Certification
ServSafe Certification 3/20/2021
Expires 3/20/2026
Timeline
General Manager
Big Boys Country Cooking LLC
04.2019 - 01.2024
Head Server
Silver Bay Seafoods LLC
11.2016 - 02.2019
Bartender
Fatz Cafe
05.2014 - 10.2016
Associate Degree - Business Administration And Management
Greenville Technical College
ServSafe Certification 3/20/2021
Expires 3/20/2026
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