Ashley Dillard
Madison,WI
Summary
Dedicated professional with 10 years at Grifols, demonstrating a strong commitment to excellence and continuous improvement. Throughout my tenure, I have developed a comprehensive skill set that includes quality, operations management, process improvement and team leadership. My long-term employment has allowed me to gain deep insights into the company's operation while building a strong relationship with my colleagues.
Overview
13
13
years of professional experience
Work History
Quality Systems Associate
Grifols Biomat USA
Madison, WI
02.2023 - Current
- Monitored trends using web-based system, Trackwise, developed corrective action plans (CAPA).
- Verify accuracy of incoming supplies to ensure quality standards were met.
- Analyze data from production processes to determine areas for improvement and implement training accordingly.
- Oversee disposal of products, materials, and equipment not in compliance with tolerances, safety standards, or quality levels.
- Reviewing unexpected plasmapheresis events, including electronic donor chart and related documentation pertaining to exceptions occurring during the donation process and determining what, if any, further action needs to be taken.
- Monthly/biweekly reviews of a temperature monitoring system to ensure proper freezing, storage, and handling of plasma.
Training Coordinator
Grifols Biomat USA
01.2022 - 02.2023
- Maintained accurate records of all trainings conducted.
- Evaluated employee's performance.
- Supported onboarding of new employees.
- Acted as a liaison between employees and management to communicate training needs and outcomes.
- Promoted a culture of continuous learning and improvement.
Supervisor/Senior Team Lead
Grifols Biomat USA
11.2019 - 01.2022
- Motivated and empowered team members.
- Monitored newly hired employees to provide support.
- Delegated work to staff, setting priorities and goals.
- Taking directions from my superiors to implement procedures.
Donor Center Technician
Grifols Biomat USA
04.2019 - 11.2019
- Demonstrated knowledge of standard operating procedures related to collection processes.
- Processed samples collected from donors for further testing or analysis as needed.
- Performed data entry of donor information into the company's database.
- Verified donor eligibility according to established criteria.
- Maintained a clean work environment by adhering to infection control policies and procedures.
Home Care Specialist/CNA
Community Living Alliance
Madison , WI
02.2012 - Current
- Assisting clients with mobility issues by providing transfers from bed to wheelchair and commode, or vice versa.
- Organizing and administering medications on schedules to alleviate symptoms and improve quality of life.
- Encouraging independence while assisting with personal hygiene tasks such as brushing teeth, shaving, nail care, bathing, dressing, and incontinence care.
- Recognized emergency situations and implemented appropriate procedures.
- Communicating effectively with other healthcare professionals regarding client care plans, and maintaining accurate records of client care services provided.
- Following HIPAA regulations to maintain confidentiality of sensitive patient information.
Education
High School Diploma -
Madison Area Technical College
Madison, WISkills
- Policy Implementation
- Attention to Detail
- Time Management
- Issue Resolution
Timeline
Quality Systems Associate
Grifols Biomat USA
02.2023 - Current
Training Coordinator
Grifols Biomat USA
01.2022 - 02.2023
Supervisor/Senior Team Lead
Grifols Biomat USA
11.2019 - 01.2022
Donor Center Technician
Grifols Biomat USA
04.2019 - 11.2019
Home Care Specialist/CNA
Community Living Alliance
02.2012 - Current
High School Diploma -
Madison Area Technical College