Ashley Dillon

• Apply “cash” is just a summary of this position
• Included responsibilities processing, applying, or correcting the,“cash”, bank deposits for 4 companies within this corporation
• Cleaned up and maintained customer transactions through applying payments, coding errors (over/short payments), and helping to maintain “good-standing”
• Bank communications about deposits and corrections
• Maintained databases

• Job duties include but are not limited to invoicing, sales, payroll, billing, payment processing, bank deposits and withdraws, scheduling, constructing individual contracts and plans for maintenance for customers, directing incoming calls, along with processing customer payments
• Provided administrative support for Owner
• Proficient in Microsoft Office
• Maintained all files, schedules, etc
• Composed correspondence
• Scheduled appointments
• Directed phone calls
• Managed incoming and outgoing mail
• Processed purchase orders
• Maintained databases
• Approved timesheets
• Provided friendly customer service

Job duties included but were not limited to account collections, repossessions, invoicing, accounts payable and receivable, customer service, directing incoming calls, processing payments, account management, and transportation scheduling

• Contacted 15 or more customers to assess satisfaction and current needs.
• Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Processed payments and applied to customer balances.
• Negotiated to collect balance in full.