Ashley Dinsmore
Princeton
Summary
Experienced in employee training and team leadership, with a solid background in customer service. Seeking to apply expertise in Learning and Development to create impactful training programs that boost employee performance and organizational success.
Overview
12
12
years of professional experience
Work History
Chat Agent/Member Services
Credit Union of Texas
07.2021 - Current
- Managed customer inquiries through live chat platform efficiently.
- Provided timely support to customers regarding product information and services.
- Resolved issues by collaborating with other departments effectively.
- Documented customer interactions in system accurately for future reference.
- Adhered to company policies and procedures when responding to customer inquiries.
Team Lead
Genpact
05.2019 - 10.2020
- Facilitated agent support for questions and escalations via calls and chats.
- Coordinated with management to achieve QA goal metrics and CSAT targets.
- Led daily team meetings to discuss updates and progress.
- Conducted one-on-one coaching sessions to enhance individual performance.
- Collaborated with department managers to identify training needs and curriculum changes.
Automotive Sales Associate/Cashier
Walmart
11.2018 - 05.2019
- Answered customer inquiries regarding services via phone calls.
- Provided training and assistance to newly hired cashiers.
- Processed cash, checks, and credit card payments while accurately recording transactions.
- Assisted customers with vehicle service requests and inquiries.
- Delivered tire quotes to customers based on their needs.
Sales Consultant
CarMax
04.2018 - 11.2018
- Guided customers in decision-making to identify appropriate next steps based on individual situations.
- Submitted finance applications with precise information to ensure accurate documentation.
- Cultivated strong relationships and fostered teamwork among colleagues.
Sales Associate in footwear/Cashier/Apparel
Academy Sports and Outdoors
08.2017 - 04.2018
- Executed weekly stock and inventory assignments to maintain optimal product availability.
- Designed and organized engaging displays to enhance visual merchandising on the sales floor.
- Assisted customers in selecting purchases, including sizes and shoe types.
- Enhanced shopping experience through attentive customer service and product knowledge.
Cashier/Customer service
Walmart
10.2013 - 06.2017
- Balanced cash drawer at close of shift to ensure accurate financial reporting.
- Cultivated positive work environment through respectful interactions with employees and customers.
- Managed conflicts and challenging situations with effective problem-solving skills.
- Verified issuance of receipts for all customer purchases to enhance transaction transparency.
Education
Bachelors of Interdisciplinary: BSIS - Learning & Technology
Texas A&M Commerce
TX, USA05-2021
Associates of Art and Science -
Collin County Community College
McKinney, TX12-2016
General Studies -
McKinney High School
McKinney06-2013
Skills
- Task management
- Organizational expertise
- Constructive attitude
- Work commitment
- Interpersonal communication
- Employee training
- Team leadership
- Customer relationship management
References
- Carmen Torres - CUTX Manager - (214) 397-9977
- Georgina Soriano - CUTX Team Lead - (469) 394-5973
Timeline
Chat Agent/Member Services
Credit Union of Texas
07.2021 - Current
Team Lead
Genpact
05.2019 - 10.2020
Automotive Sales Associate/Cashier
Walmart
11.2018 - 05.2019
Sales Consultant
CarMax
04.2018 - 11.2018
Sales Associate in footwear/Cashier/Apparel
Academy Sports and Outdoors
08.2017 - 04.2018
Cashier/Customer service
Walmart
10.2013 - 06.2017
Bachelors of Interdisciplinary: BSIS - Learning & Technology
Texas A&M Commerce
Associates of Art and Science -
Collin County Community College
General Studies -
McKinney High School
Similar Profiles
Jason McPheeJason McPhee
Assistant Vice President (AVP) of Strategic Partnerships and University Relations at Aggieland Credit Union | Greater Texas Federal Credit UnionAssistant Vice President (AVP) of Strategic Partnerships and University Relations at Aggieland Credit Union | Greater Texas Federal Credit Union
LAURA ROSSLAURA ROSS
Mortgage Processing Manager at Credit Union of Texas, Texas Mortgage Lending,CUSOMortgage Processing Manager at Credit Union of Texas, Texas Mortgage Lending,CUSO
Esteban GarzaEsteban Garza
Bank Teller at CREDIT UNION OF TEXASBank Teller at CREDIT UNION OF TEXAS
Miranda CarreraMiranda Carrera
IT Help Desk Technician at Credit Union of TexasIT Help Desk Technician at Credit Union of Texas
Carlos José Meléndez-RyanCarlos José Meléndez-Ryan
Detailing Tech at L&S MechanicalDetailing Tech at L&S Mechanical