Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
Monitored and documented client progress toward meeting goals and objectives.
MAP Certified
Became familiar with human rights within DMH.
Recovery Specialist
Washburn House
04.2022 - 12.2023
Maintained client confidentiality and adhered to HIPAA guidelines.
Improved client satisfaction through timely communication and resolution of account discrepancies.
Supported clients with compassionate, empathetic face-to-face conversations.
Completed safety checks on time.
Provided basic needs to clients.
Communicated with other specialists to ensure the unit is safe and has a positive environment.
Completed admissions and discharges with detail and punctuality.
Recovery Specialist
High Point Treatment Center
08.2020 - 01.2022
Optimized workflow processes for increased efficiency, enabling the team to handle more cases effectively.
Supported clients with compassionate, empathetic face-to-face conversations.
Participated in group activities with the clinicians and clients.
Worked with a team of nurses, ensuring every client was ready for med pass along with other medical and clinical responsibilities.
Completed safety checks in a timely manner.
Communicated with other specialists to ensure the unit is always safe, and everyone is cared for.
Education
GED -
Cape Cod Community College
West Barnstable, MA
06-2009
Skills
I have a passion for helping others
I am empathetic, understanding, friendly and patient
I am very familiar with how early recovery and mental health can make a person irritable and frustrated I have learned through experience how to de-escalate during difficult times
I have a calm demeanor, and I keep that during crisis as well