Ashley Doissaint
Summary
Overachieving, Positive, communicative, and detail-focused professional with solid foundation in customer service and problem-solving. Understanding of insurance processes and policies combined with strong analytical and organizational skills. Dedicated to providing efficient solutions and ensuring customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Claims Representative
Generali Global Assistance
04.2024 - Current
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
Client Ambassador Services
Generali Global Assistance
05.2023 - 04.2024
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
- Assisted team with operational policies and procedures to drive services.
- Built relationships with key stakeholders, fostering collaboration and understanding between organization and community.
Customer Service Representative
Generali Global Assistance
08.2022 - 05.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Medicaid Representative
Sunshine HealthCare
02.2022 - 08.2022
- Improved member satisfaction by responding promptly and professionally to Medicaid inquiries.
- Processed Medicaid applications accurately, ensuring timely access to healthcare services for eligible members.
- Ensured accurate and timely documentation of all case files, facilitating smooth audits and regulatory compliance.
Education
Associate of Arts - Health Services Administration
Keiser University
Fort Lauderdale, FL09-2024
Skills
- Microsoft office
- Insurance claims review
- Claims investigation
- Time management
Certification
- Basic Life Support Certification (BLS)
- CPR/AED Certification
Languages
English
Full Professional
Haitian Creole
Native or Bilingual
Timeline
Claims Representative
Generali Global Assistance
04.2024 - Current
Client Ambassador Services
Generali Global Assistance
05.2023 - 04.2024
Customer Service Representative
Generali Global Assistance
08.2022 - 05.2023
Medicaid Representative
Sunshine HealthCare
02.2022 - 08.2022
Associate of Arts - Health Services Administration
Keiser University
Similar Profiles
WIDELINE JUSMAWIDELINE JUSMA
Customer Service Representative Travel Agent Hybrid at Generali Global AssistanceCustomer Service Representative Travel Agent Hybrid at Generali Global Assistance
Suzie DieudonneSuzie Dieudonne
Customer Service Representative at Generali Global AssistanceCustomer Service Representative at Generali Global Assistance
Cortney LoveCortney Love
Travel Insurance Agent at Generali Global AssistanceTravel Insurance Agent at Generali Global Assistance