Ashley Dolph
Tucson,AZ
Summary
Motivated professional with extensive experience in customer service, sales, and administrative tasks. Deep background and knowledge in Auto Glass and HVAC systems. Highly organized and dedicated, consistently delivering exceptional customer service in fast-paced environments. Known for keen attention to detail and strong decision-making skills, adept at managing multiple concurrent tasks. Demonstrates a self-motivated work ethic, capable of performing effectively in both independent and team environments.
Overview
16
16
years of professional experience
Work History
Administrative Assistant
True Mechanical LLC
09.2017 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduling of service calls and installation
- Provide estimates and contracts for new or existing residential and commercial properties as well as repair estimates
- Facilitated timely delivery of special projects to meet organizational and departmental objectives
- Payment to vendors and filing of contracts.
- Maintain relationships with vendors to obtain best competitive market pricing
- Maintain inventory and records
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Administrative Professional
Speedy Glass
04.2016 - 05.2017
- Duties consisted of: Answering multi-phone line system to assist customers in creating auto glass claim and flat glass needs, with regards to providing quotes and estimates
- Gained insurance approval for necessary dealer parts
- Ordered Dealer and non-dealer parts
- Compiled customer files in an auto-glass/flat glass software
Department Manager
Ever-Ready Auto Glass
01.2013 - 11.2013
- Duties consisted of: Answering multi-phone line system to assist customers in creating auto glass claim and flat glass needs, with regards to providing quotes and estimates
- Gained insurance approval for necessary dealer parts
- Ordered Dealer and non-dealer parts
- Compiled customer files in an auto-glass/flat glass software
Administrative Professional and Accounts Receivable Assistant
Auto Glass America
01.2012 - 07.2012
- Duties consisted of: Answering multi-phone line system to assist customers with auto glass quotes and provided assistance with insurance claims
- Gained insurance approval for necessary dealer parts
- Ordered Dealer and non-dealer parts
- Compiled customer files in an auto-glass software
- Invoiced all glass installations from the previous days work for payment from the insurance company, as well as handled all invoices that had not been paid for any reason in a reasonable amount of time
Experienced Front Desk Coordinator
National Auto Glass
07.2011 - 09.2011
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Duties consisted of: Data entry, filing, answering multi-phone line systems, tending to all customer enquiries for home windows or auto glass needs (including walk-in customers), checking company e-mails, and phone messages, taking payments, setting appointments, compiling customer files, making insurance claims, invoicing, and filling out purchase orders or online orders for any necessary items or glass
- Scheduled appointments in computer system.
- Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
Administrative Professional/Dept. Supervisor
Crystal Auto Glass
09.2008 - 01.2010
- Duties consisted of: Performing any and all administrative duties to keep my department running efficiently with little to no error, over seen any daily duties of my department delegated to other employees, kept a running balance of the company card used for supplies or inventory, also interviewed and hired and trained qualified applicants
- Compiled customer files and checked files complied by my department for any errors
- Answered multi-phone line systems to assist customers with insurance claims and appointments
- Dispatched auto glass technicians for appointments after checking all correct equipment was received from the previous day’s order of inventory and addressed any issues that may have arisen during the work day
- Ordered and got insurance approval for dealer items, ordered all parts from vendors with maintaining competitive pricing and maintained professional business relationships
- Obtained an outstanding stance with the Better Business Bureau, and customer satisfaction if any issues were to arise
- Assisted owner and manager with business necessities
Education
General Studies -
Pima Community College
Tucson, AZ05.2008
General Studies - undefined
Mountain View High School
Tucson, AZ05.2007
Skills
- Contract Negotiation and scheduling
- Check processing
- Customer and client relations
- Meticulous attention to detail
- Strong interpersonal skills
- Microsoft Office Suite
- Scheduling
- Records administration
- Multi-line phone systems
Volunteer Experience
Childcare Assistant, LEAP Program, Tucson, AZ, 09/01/07, 10/01/07, Supervising children in an after school program
References
References available on request
Timeline
Administrative Assistant
True Mechanical LLC
09.2017 - Current
Administrative Professional
Speedy Glass
04.2016 - 05.2017
Department Manager
Ever-Ready Auto Glass
01.2013 - 11.2013
Administrative Professional and Accounts Receivable Assistant
Auto Glass America
01.2012 - 07.2012
Experienced Front Desk Coordinator
National Auto Glass
07.2011 - 09.2011
Administrative Professional/Dept. Supervisor
Crystal Auto Glass
09.2008 - 01.2010
General Studies - undefined
Mountain View High School
General Studies -
Pima Community College
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