Ashley Donaldson
Dayton,Ohio
Summary
Proven track record in enhancing patient account management at Dayton Children’s Hospital through expert navigation of insurance policies and fostering team collaboration. Achieved significant improvements in billing efficiency and patient communication by leveraging skills in medical billing, coding, and customer service. Demonstrated ability to increase team productivity and reduce outstanding balances, ensuring high levels of patient satisfaction and operational excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Account Specialist
Dayton Children’s Hospital
07.2021 - Current
- Expedited claim resolutions by skillfully navigating complex insurance policies, regulations, and guidelines.
- Collaborated with interdisciplinary teams to optimize billing procedures and ensure timely reimbursements from insurance providers.
- Promoted a culture of continuous improvement within the Patient Accounts team by participating in regular staff meetings, offering constructive feedback on department processes, systems, tools for achieving objectives more effectively.
- Electronically submitted bills according to compliance guidelines.
- Posted payments and processed refunds.
- Assisted patients in understanding their financial responsibilities by explaining healthcare benefits, coverage limitations, and out-of-pocket costs clearly and concisely.
- Monitored flags and resolved urgent items with accuracy and efficiency.
- Maintained high levels of data accuracy with meticulous attention to detail in processing insurance claims and updating patient records.
- Enhanced team productivity by sharing knowledge, best practices, and providing cross-training opportunities for colleagues in the Patient Accounts Department.
- Utilized computer programs to create invoices, letters and other documents.
- Reduced outstanding balances by diligently following up on overdue payments and negotiating payment plans.
Orthodontist Assistant
Alvetro Orthodontics
05.2017 - 07.2021
- Enhanced patient comfort by providing thorough explanations of orthodontic procedures.
- Informed patients of oral health tips, orthodontic appliance care and home instructions.
- Reduced patient anxiety levels during appointments through calming presence and effective communication strategies.
- Documented patient information and treatment plan details by entering into Software.
- Assisted orthodontist in executing emergency interventions to manage complications or unexpected situations during treatment sessions.
- Participated in ongoing professional development activities including industry conferences, training seminars, and workshops to maintain current knowledge of best practices.
- Assisted orthodontists with complex cases, ensuring accurate diagnosis and treatment planning.
- Collaborated with dental professionals to coordinate care and ensure best outcomes for patients.
- Prepared examination rooms prior to appointments, ensuring all necessary tools were available for efficient use by the orthodontist.
- Facilitated timely communication between referring dentists, laboratory technicians, and the orthodontist to optimize patient outcomes.
Server
Cranberry Resort
05.2015 - 11.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
Associate - Medical Coding
Clark State Community College
Springfield, OH05.2024
Skills
- HIPAA understanding
- Medicare and Medicaid knowledge
- Patient Care
- Team Collaboration
- Collections experience
- Insurance Verification
- Medical Terminology
- Payment Processing
- Medical Billing
- Medical coding proficiency
- Hospital operations
- Coding
- Teamwork and Collaboration
- Time Management
- Epic Software Proficiency
- Customer Service
Certification
CPR & First Aid
Timeline
Patient Account Specialist
Dayton Children’s Hospital
07.2021 - Current
Orthodontist Assistant
Alvetro Orthodontics
05.2017 - 07.2021
Server
Cranberry Resort
05.2015 - 11.2017
Associate - Medical Coding
Clark State Community College
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