ASHLEY DONES

• Manage the receptionist area, including greeting potential members, responding to telephone and in person request of information and scheduling training sessions with coaches
• Proactively promoting and advertising sales and marketing events via all media and communications to increase sales
• Researched customer buying trends to gravitate more customers to our juice bar and membership programs
• Developing new organizational practices to save monthly expenses in inventory and professional services.
• Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.

• Manage high call volume in a high-pressure environment to accommodate guests and document special requests
• Enhanced customer satisfaction by efficiently managing reservations and promptly addressing inquiries.
• Utilize Google Docs and Resy OS system to organize all information for each establishment
• Correspond with all staff including senior executives regarding confirmed reservations and ensure details are captured and communicated to exceed each guests’ expectations.
• Consistently met or exceeded performance metrics for call handling, reservation accuracy and upselling.
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• Responsible for directing the overall operation of the restaurant, from hiring, overseeing and providing ad hoc and quarterly feedback to employees about their productivity and customer service
• Show understanding of the company’s business plan through increase store sales and managing monthly budget
• Create a positive and safe work environment for all employees
• Report complaints to store manager; create and execute employee probation plans when necessary
• Prioritize store cleanliness, including following storage procedures and consistent sanitation of food and beverage areas.

• Work in collaboration with all Respiratory Therapists with day-to-day urgency care
• Meet department performance indicator standards on a consistent basis
• Monitor daily usage of oxygen and other medical gases, complete daily reports with updated inventory information
• Provide technical assistance and instruction to personnel on the operations and maintenance of equipment (ventilators, baby oxygen blenders, transport devices etc.)
• Collaborate with staff to identify best solution if difficulties are presented
• Ensure CDC guidelines and protocols are followed in regard to all patients
• Contact patients to make follow up appointments for testing and other blood samples
• Work with head coordinator to identify the best way to service more patients when COVID surges occur and/or ICU Priority.

• Ensured comfort and safety during patient transport, including considering patient’s condition before transferring from stretcher or wheelchair to bed etc.…; followed proper infection control and body mechanic procedures
• Transported blood products, code carts, labs, specimens, instruments, and oxygen tanks
• Transported deceased patients to mortuary destinations following protocol, including communicating patient information to nursing staff before, during and after completing transport
• Provided comfort to patients and their families while addressing their concerns; demonstrated care and cultural sensitivity while being attentive to procedure schedules.

• Streamlined pharmacy operations, enhancing communication and coordination across medication programs, improving workflow efficiency.

• Trained 15 new pharmacy employees on departments standard operating procedures, programs, and policies

• Managed procurement procedures with a focus on standardization and cost savings, sharing in accountability of pharmacy KPI’s while working with stakeholders to ensure compliance

•Facilitated communication between pharmacy and wholesale representatives, ensuring accurate stock inventory and timely replenishment.

• Contributed to a positive team environment by recognizing changes in partner morale and performance and reporting these changes to the store manager