Ashley Donnaruma
Derry,NH
Summary
Positive and adaptable individual with experience in efficient data entry, customer service and organization. Known for completing multiple projects simultaneously, with strong abilities in multitasking, flexibility and reliability.
Overview
3
3
years of professional experience
Work History
Behavior Technician
Patterns Behavioral Services
Nashua, NH
04.2023 - Current
- Provided direct behavioral intervention services to children with autism spectrum disorder and other developmental disabilities.
- Precisely documented patients' activities and behaviors into system for recordkeeping and data collection.
- Communicated with patients' family members to explain current programs and maintain relationships.
- Assisted in organizing office events, such as potlucks and collaborating with staff for holiday parties.
Office Administrator
Hinch Crowley Realty
Nashua, NH
10.2022 - 03.2023
- Maintained a positive demeanor around tenants and owners while communicating effectively to manage questions and complaints.
- Created memos, letters and other documents, fostering internal and external communication.
- Collaborated with administrative support to oversee calendars and prioritize meetings and appointments.
- Developed parking maps for properties, utilizing the leases and enforcing the policies by entering contracts with towing companies.
- Provided administrative support including answering phones, filing documents and managing correspondence with clients and tenants.
- Worked side by side with property managers and maintenance supervisor to manage high volume of calls and maintenance requests.
Receptionist
Mary Ann Morse at Heritage
Framingham, MA
08.2020 - 09.2021
- Performed data entry tasks into various computer systems accurately and promptly.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Answered and directed incoming calls using multi-line telephone system.
- Greeted guests with a smile and built a strong rapport with residents.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Education
High School Diploma -
Framingham High School
Framingham, MASkills
- Data Entry
- Documentation Skills
- Communication
- Critical Thinking
- Customer Service
- Scheduling
- Administrative Support
References
References available upon request.
Timeline
Behavior Technician
Patterns Behavioral Services
04.2023 - Current
Office Administrator
Hinch Crowley Realty
10.2022 - 03.2023
Receptionist
Mary Ann Morse at Heritage
08.2020 - 09.2021
High School Diploma -
Framingham High School