Ashley Donnel
Sacramento,CA
Summary
Methodical, detail-oriented professional looking for an administrative position. Adept at providing office support, employee management coordination and processing of bills and payments.
Excellent multi-tasking and coordinating skills, experienced in accounts payable and receivable processes, complaint resolution, general accounting, answering telephones, assisting customers. Extreme attention to detail, punctual, effective communicator.
Overview
15
15
years of professional experience
Work History
Medical Receptionist
CareMore Health Systems, an Anthem, Inc. Company
- Worked with patients directly
- Opening/closing the clinic, scheduling, checking inventory, data entry.Answering phones, filing, giving physicians their daily schedules, making sure the front of the office ran smoothly and effectively and performing random tasks.
Clinical Research Coordinator
Pima Heart Cardiology Practice
11.2017 - 07.2018
- Worked with the Principal Investigator in recruiting, evaluating, scheduling and enrolling cardiology patients for the Optimizer Smart System.Coordinated, organized and maintained all study documentation including source documentation, case report forms, study and regulatory binders and patient binders
- Scheduled and performed necessary testing for protocol procedures
- Maintained communication between patient, principal investigator, device company and myself
- Scheduled and present during implant procedures
- Assisted with training post operative device procedures
- Performed post procedure protocol checks.
Sales Extender
CareMore Health Systems, an Anthem, Inc. Company
01.2017 - 05.2017
- Administratively supported the sales team by preparing sales kits, assisting with sales camps, completing special projects, and supported the lead sales coordinator
- Completed data entry of sales camps across markets and prospective customer leads.
Receptionist
Alternative Pregnancy Center
07.2013 - 06.2015
- Handle all opening and closing duties for the Center, answer calls, schedule appointments, make reminder calls, data entry, handle Excel and Word projects when needed, intake/log donations, make follow up phone call appointments, fax and scan sensitive medical documents
- Provide assistance with a wide variety of other projects from different departments as needed.
Office Administrator/ Lead Waitress
Marie Callender's
08.2007 - 07.2013
- Counted and balanced cash box daily, handled payroll and bank deposits, coded all invoices for payment, managed charitable contributions/donations, oversaw and resolved complaints, provided breaks for other employees, other duties as required
- Introduced new work process that improved work productivity and efficiency.
Sales/Front Desk
24 Hour Fitness
10.2005 - 04.2007
- Assisted and directed members/guests, monitoring incoming inquiries and ensuring proper check in procedures were followed
- Also provided customer service support to the club members/guests and handled transactions in Point of Sales system
- Handled member service issues (ex: personal training, lost and found, new membership cards, change of address, and questions regarding billings and payments)
- Performed general cleaning duties, including hourly locker room check.
Office Administrator/Night Manager
Marie Callender's
01.2004 - 08.2005
- Counted cash drawers at the beginning and end of every shift, ensured staff worked in a timely manner, ensured customers were well taken care of, managed complaints, arranged shift breaks, handled donations, other miscellaneous duties as assigned.
Education
High School Diploma (General Education) - undefined
El Camino Fundamental High School
Sacramento, CA06.2004
pursued medical assistant degree - undefined
Heald College
Sacramento, CA12.2011
ministerial student - undefined
OKWU
02.2024
Skills
- Type ±45 wpm, Microsoft Word, Excel, Outlook; general accounting
References
Available upon request.
Timeline
Clinical Research Coordinator
Pima Heart Cardiology Practice
11.2017 - 07.2018
Sales Extender
CareMore Health Systems, an Anthem, Inc. Company
01.2017 - 05.2017
Receptionist
Alternative Pregnancy Center
07.2013 - 06.2015
Office Administrator/ Lead Waitress
Marie Callender's
08.2007 - 07.2013
Sales/Front Desk
24 Hour Fitness
10.2005 - 04.2007
Office Administrator/Night Manager
Marie Callender's
01.2004 - 08.2005
Medical Receptionist
CareMore Health Systems, an Anthem, Inc. Company
High School Diploma (General Education) - undefined
El Camino Fundamental High School
pursued medical assistant degree - undefined
Heald College
ministerial student - undefined
OKWU
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