Summary
Overview
Work History
Education
Skills
Timeline
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Ashley Dooley

Rosharon,United States

Summary

Skillful and dedicated professional with extensive experience in coordinating, planning, and support of daily operational and administrative functions.

Overview

22
22
years of professional experience

Work History

Digital Sales Specialist

Wayfair
Boston, MA
03.2021 - Current
  • Communicate with customers via chat demonstrating excellent written communication.
  • Use expertise, creativity, and passion to explore products and inspire confidence to buy.
  • Meet or exceed all targets for revenue, close rate, CSAT and more.
  • Simultaneously navigate multiple software applications.
  • Maintain professionalism during all interactions, building trust and rapport with customers.
  • Manage time very efficiently while putting the customer experience first.

Family Care Provider

Self
Rosharon, TX
03.2013 - 03.2021

Director of Customer Relations

Corporate Catering Concierge
Pearland, TX
05.2008 - 03.2013
  • Oversaw the daily operations of business and managed the entire client base.
  • Assisted in the development of the business, client base, and systems. Managed all client accounts.
  • Was head of all marketing campaigns.
  • Communicated all business practices and policies to both customers and restaurants.
  • Created billing spreadsheets and systems.
  • Organized thousands of client records and information.
    Preformed market research.
  • Collaborated with inbound and outbound contact center leaders and facilitated multi-touch online and offline interactions that maximized lifetime value while minimizing costs.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Communicated best practices among on-site and external personnel to align efforts and goals.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.

Quality Assurance Analyst

Trammel Crow Residential
Houston, TX
08.2007 - 11.2010
  • Provided high-level administrative support to the Regional Quality Assurance Manager and the Development Team.
  • Developed databases and organized Quality Assurance team Nationwide.
  • Provided assistance in opening of property tasks for the development team.
  • Insured proper follow through with all third party consultants.
  • Insured all parties were on target and aware of all upcoming inspections.
  • Participated in furniture selection and documentation of specifications.
  • Fixed identified issues to improve workflows.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Directed and supervised team of 10 QA associates.
  • Ordered samples from vendors to handle presentation creation activities.
  • Photographed progress and finished projects.
  • Developed space planning concepts, color palette selections and textile presentations.
  • Assisted interior designer in designing and creating comfortable and functional environments.
  • Completed orders and organized product deliveries to meet construction timetables.
  • Developed key client relationships by providing design solutions that met needs and budgets without compromising quality or design intent.

Property Manager

Crescent Real Estate
Houston, TX
03.2003 - 05.2007
  • Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
  • Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
  • Organized and participated in meetings to give residents opportunity to ask questions and provide forum for issues to be addressed.
  • Trained and motivated leasing staff during bi-monthly trainings.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Verified income, assets and expenses and completed file tracking sheet for each applicant.
  • Developed, reviewed and submitted property operating and capital budgets.
  • Reviewed aged receivables, followed up on premium payment collection and assisted accounting department with account reconciliations.
  • Kept properties in compliance with local, state and federal regulations.
  • Planned special events such as lotteries, dedications and project tours.
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.

Education

Associate of Arts - Interior Design

San Jacinto College District
Pasadena, TX
2009

Skills

  • Client Development
  • Relationship building and management
  • Database Management
  • Revenue goal attainment
  • Sales forecasting
  • Networking skills
  • Management collaboration
  • Staff Management
  • Coaching and mentoring
  • Operations management
  • Customer Data Confidentiality
  • De-escalation Techniques
  • Multitasking and Prioritization
  • Efficient and Detail-Oriented

Timeline

Digital Sales Specialist

Wayfair
03.2021 - Current

Family Care Provider

Self
03.2013 - 03.2021

Director of Customer Relations

Corporate Catering Concierge
05.2008 - 03.2013

Quality Assurance Analyst

Trammel Crow Residential
08.2007 - 11.2010

Property Manager

Crescent Real Estate
03.2003 - 05.2007

Associate of Arts - Interior Design

San Jacinto College District

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