Ashley Douglas
Remote,TX
Summary
Accomplished Team Member, I bring a proven track record in customer satisfaction and upselling techniques. Skilled in active listening and customer education, I excel in both remote and in-person environments, leveraging leadership abilities to exceed targets.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Professional Makeup Artist
Color Me Beat
01.2019 - Current
- Customized styles, services and products to suit client’s needs and maintain customer satisfaction.
- Handled appointment booking, cancelling and rescheduling.
- Applied makeup to clientele to cover imperfections and create new looks.
Customer Service Representative
Afni
, Remote
02.2023 - 12.2023
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Maintained logs and documentation to detail key information regarding incoming and outgoing calls.
Beauty Consultant
Target
07.2022 - 11.2022
- Customer service and assisted guests to find products they are in need of.
- Assessed current customer needs and concerns in order to make the best product recommendations.
- Maintained counter and display areas in clean and neat fashion.
- Kept a full stock of inventory and properly sanitized aisle.
- Suggested appropriate products to meet the needs of each customer.
Senior Benefits Consultant
GoHealth
08.2021 - 06.2022
- Educated retirees about benefit plans and provided clear and efficient assistance.
- Answering questions, handling discussions and transactions in an ethical, professional, “grandmother friendly” manner.
- Maintained thorough and personnel handbooks and records.
- Updated personnel handbooks and individual records to keep filed accurate and detailed.
Sales Agent
Advantage Resourcing
06.2018 - 12.2019
- Listened to customer needs to identify and recommend optimal electricity plan selections.
- Prospected, cold calling, setting appointments and meeting sales quota.
- Practiced then perfect sales and customer service abilities.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
Sales Floor Associate
DDs Discount
08.2016 - 11.2018
- Organized showroom accessories and restocked shelves.
- Kept up to date on store, product, and promotional information to ensure consistent sales.
- Refunded payments for returned items, processed exchanges, and offered store credit to ensure customer satisfaction.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans.
- Provide excellent customer service by scanning and bagging quickly and courteously, as well as answering phone calls.
- Counted cash in the register drawer to keep the register balanced at the start and end of each shift.
Telephone Interviewer
ReconMR
07.2017 - 06.2018
- Collected information through conduction of thorough interviews.
- Cold calling outbound and appointment setting.
- Entered participant data into databases.
- Made 400 calls per shift to assist with the conduction of interviews.
Education
High School Diploma -
Sharpstown High School
Houston, TX08-2017
Skills
- Remote Work
- Licensed Medicare Agent
- Sales and Upselling
- Active Listening
- Training & Development
- Inbound & Outbound calling
- Customer Service
- Appointment Setting
- Educating Customers
- Leadership Skills
Certification
- Licensed Life and Health Insurance Agent
Timeline
Customer Service Representative
Afni
02.2023 - 12.2023
Beauty Consultant
Target
07.2022 - 11.2022
Senior Benefits Consultant
GoHealth
08.2021 - 06.2022
Professional Makeup Artist
Color Me Beat
01.2019 - Current
Sales Agent
Advantage Resourcing
06.2018 - 12.2019
Telephone Interviewer
ReconMR
07.2017 - 06.2018
Sales Floor Associate
DDs Discount
08.2016 - 11.2018
High School Diploma -
Sharpstown High School