Ashley Douglas
Hallsville,Texas
Summary
Dedicated Office Assistant with many successful years of clerical experience in busy office environments achieving superior levels of administrative effectiveness. Excels in telephone support and greeting arriving visitors. Strong knowledge of Microsoft and Google programs. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
22
22
years of professional experience
Work History
Licensed Massage Therapist and Patient Advocate
Hospitality Health ER
01.2023 - 01.2024
- Collaborated with healthcare professionals to develop comprehensive treatment plans addressing clients'' specific pain or injury concerns.
- Conducted post-treatment evaluations with clients, discussing their experiences during the session and providing recommendations for ongoing care as needed.
- Performed thorough consultations before each session to determine clients'' goals for treatment while also identifying potential contraindications or precautions needed during the massage process itself.
- Maintained accurate medical records, contributing to efficient healthcare processes and better patient outcomes.
- Optimized clinical workflows by streamlining documentation processes and implementing electronic medical records systems.
Licensed Massage Therapist
Fountain of Youth
11.2020 - 01.2023
- Effectively managed time to ensure all appointments ran smoothly without compromising the quality of service provided to clients.
- Improved overall wellness for clients by performing various massage techniques, including deep tissue, Swedish, and hot stone massages.
- Participated in ongoing professional development opportunities to stay current on industry trends and enhance skillset as a therapist.
- Increased client retention by establishing strong rapport through attentive listening and empathetic communication.
- Demonstrated flexibility in scheduling availability, accommodating client needs by offering evening or weekend appointments when necessary.
Permanent Substitute Teacher
SpringHill ISD
06.2019 - 06.2020
- Adapted curriculum materials to accommodate various learning styles and abilities, increasing overall comprehension levels among students.
- Maintained strong parent-teacher communication, ensuring consistent support for student achievement.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Managed classroom behavior effectively, maintaining a focused and productive learning atmosphere.
Reception and Medical Records
Medical Arts Clinic
05.2006 - 05.2012
- Contributed to the development of office policies related to record-keeping and appointment scheduling, increasing overall organization and efficiency within the practice.
- Organized medical records for easy retrieval, maintaining confidentiality and compliance with HIPAA regulations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
Machine Operator and QC
Argon Medical Devices
05.2010 - 04.2012
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Collaborated with team members to optimize production processes and improve overall performance.
Receptionist
GS Enterprise
05.2002 - 05.2006
- Confirmed appointments, communicated with clients, and updated client records.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Education
Associate degree IP -
Kilgore College
07.2024
Power of Touch Massage -
Longview, Texas
01.2019
High School Diploma -
Crossroads High School
01.2006
Skills
- Customer Service
- Records Management
- Organization skills
- Computer literacy and software proficiency
- Time Management
- Verbal and written communication
- Strong Work Ethic
- Teamwork and Collaboration
- Effective Multitasking
- Schedule Coordination
- Positive Attitude
- Adaptability and Flexibility
References
- Summer Woody, 903-477-1681
- Jessi Henshaw, 903-603-5443
- Teresa Neal, 903-804-2973
Timeline
Licensed Massage Therapist and Patient Advocate
Hospitality Health ER
01.2023 - 01.2024
Licensed Massage Therapist
Fountain of Youth
11.2020 - 01.2023
Permanent Substitute Teacher
SpringHill ISD
06.2019 - 06.2020
Machine Operator and QC
Argon Medical Devices
05.2010 - 04.2012
Reception and Medical Records
Medical Arts Clinic
05.2006 - 05.2012
Receptionist
GS Enterprise
05.2002 - 05.2006
Associate degree IP -
Kilgore College
Power of Touch Massage -
Longview, Texas
High School Diploma -
Crossroads High School