Ashley Dow
Ravenna,OH
Summary
Proven leader with a track record of enhancing team efficiency and customer satisfaction at Target through innovative communication strategies and a positive attitude. Skilled in problem-solving and computer applications, adept at fostering collaboration and driving service excellence. Achieved significant improvements in workplace safety and operational efficiency, demonstrating a commitment to excellence and a knack for quality control. Motivated Crew Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity.
Overview
10
10
years of professional experience
Work History
Team Member
Target
03.2022 - Current
- Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Assistant General Manager
Jamba Juice
09.2020 - 03.2022
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
Team Member
MOD Pizza
06.2020 - 09.2020
- Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Monitored and verified all merchandise was properly priced and labeled.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated customer needs and feedback to drive product and service improvements.
Service Manager
Sweet Tomatoes
10.2016 - 03.2020
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Monitored inventory levels and placed orders to replenish stock.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Crew Trainner and Quality Control Specialist
McDonalds (franchise Owned By Stingley)
05.2015 - 09.2016
- Collaborated with cross-functional teams to ensure consistent adherence to quality standards across all products.
- Inspected finished goods to verify conformance with customer specifications and company quality standards.
- Trained crew members in all aspects of the store
- Filled customers orders in a timely manner and provided the highest level of customer service
Deli Worker
Giant Eagle
06.2014 - 08.2014
- Increased customer satisfaction by providing efficient and friendly service at the deli counter.
- Promoted a positive work environment through effective communication and collaboration with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Reduced food waste by monitoring product freshness and rotating stock effectively.
Education
No Degree - Graphic Design And Media Arts
Southern New Hampshire University
Online06.2027
High School Diploma -
Ravenna High School
Ravenna, OH06.2009
Skills
- Customer Service
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Clear Communication
- Attention to Detail
- Money Handling
- Workplace Safety
- Computer Skills
- Heavy Lifting
- Order Preparation
Timeline
Team Member
Target
03.2022 - Current
Assistant General Manager
Jamba Juice
09.2020 - 03.2022
Team Member
MOD Pizza
06.2020 - 09.2020
Service Manager
Sweet Tomatoes
10.2016 - 03.2020
Crew Trainner and Quality Control Specialist
McDonalds (franchise Owned By Stingley)
05.2015 - 09.2016
Deli Worker
Giant Eagle
06.2014 - 08.2014
No Degree - Graphic Design And Media Arts
Southern New Hampshire University
High School Diploma -
Ravenna High School