Ashley Downer
Reno,NV
Summary
A high-achieving individual with experience in streamlining processes and enhancing interdepartmental collaboration. Proficient in staff training, client relationship management, and data analysis, driving measurable outcomes through innovative solutions. Known for exceptional time management and communication skills, committed to fostering a supportive and efficient work environment.
Overview
6
6
years of professional experience
Work History
Administrative Assistant III
University of Nevada, Reno School of Medicine
06.2023 - Current
- Manage course support, ensuring smooth didactic phase operations.
- Schedule rooms for lectures, seminars, and other academic activities, ensuring availability and proper setup.
- Utilizing programs like Qualtrics, EXXAT, Canvas, Microsoft Suite, Formstack, and Workday,
- Foster interdepartmental cooperation, facilitating seamless communication. Coordinate complex projects, ensuring timely completion and satisfaction.
- Drive continuous improvement initiatives, achieving measurable outcomes. Implement performance tracking systems, leading to substantial gains in departmental efficiency.
- Manage intricate administrative tasks with precision and ensure accuracy. Maintain meticulous records, facilitating smooth audits and compliance with university policies.
- Assist with annual matriculating students and orientation the process - coordinate logistics, and hosting.
- Reconciliation of purchasing card transactions and other Workday operational processes as needed by the program.
Technician / Optician / Receptionist
Visionary Eye Center
11.2022 - 06.2023
- Pretested and triaged patients in a timely manner to keep office flow smooth
- Assisted patients in choosing frames and lenses that suit their lifestyle
- Front desk duties include answering incoming calls, scheduling appointments to hit daily goals, sending and receiving referrals, collecting payment, Pulling insurance, and applying appropriate co-payments
Manager/ Media Marketer / Sales Associate
Glow Tanning Co
06.2021 - 11.2022
- Overseen a high customer average while providing exceptional and personalized customer support.
- Supervised inventory management, including ordering items, keeping stock, and analyzing trends to avoid backstock.
- Led team productivity, observing staff performance and providing feedback as needed.
- Leveraged data and current trends to form promotions resulting in increased sales.
- Orchestrated new staff training to set up successful employees.
- Researched and analyzed customer purchasing habits, trends, and preferences.
- Measured customer satisfaction with surveys, polls, and questionnaires.
Dental Assistant/ Sterilization Technician
Hanosh and Hunter Dental Group
02.2020 - 05.2021
- Maintained exceptional patient care in a fast paced office supporting up to, two dentists and two hygienists at a time
- Set up treatment rooms with all appropriate materials for incoming patients
- Assisted in chair side procedures
- I.V sedation monitoring and surgical procedures
- Meticulously maintained cleanliness throughout the office keeping it up to OSHA standards at all times
- Managed all supply orders and the account reconciliation
Tan Tech/Sales Associate
Glow Tanning Co
01.2019 - 02.2020
Education
Bachelor - Business Administration And Management
Truckee Meadows Community College
Reno, NVAssociate of Science - Dental Assisting
Carrington College
Sacramento, CA10-2019
High School -
Las Plumas High School
Oroville, CA01.2018
Skills
- Microsoft Word
- Administrative support
- Documentation and recordkeeping
- Event coordination
- Workflow optimization
- Database management
- Workday
- Data entry
- Office administration
- Strong problem solver
Timeline
Administrative Assistant III
University of Nevada, Reno School of Medicine
06.2023 - Current
Technician / Optician / Receptionist
Visionary Eye Center
11.2022 - 06.2023
Manager/ Media Marketer / Sales Associate
Glow Tanning Co
06.2021 - 11.2022
Dental Assistant/ Sterilization Technician
Hanosh and Hunter Dental Group
02.2020 - 05.2021
Tan Tech/Sales Associate
Glow Tanning Co
01.2019 - 02.2020
High School -
Las Plumas High School
Bachelor - Business Administration And Management
Truckee Meadows Community College
Associate of Science - Dental Assisting
Carrington College
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