Ashley Drake
Magnolia,Texas
Summary
Hardworking administrative professional knowledgeable about escrow processes, title requirements and real estate closing procedures. Dedicated to honesty, integrity and quality service for buyers, lenders and brokers.
Overview
13
13
years of professional experience
Work History
Escrow Assistant
Capital Title Of Texas
04.2021 - Current
- Streamlined escrow processes by implementing efficient filing and tracking systems.
- Enhanced client satisfaction by delivering timely and accurate escrow services.
- Assisted with the successful closing of numerous escrow transactions, ensuring all parties were informed and satisfied.
- Reduced errors in documentation by meticulously reviewing and verifying all necessary paperwork.
- Supported team members in managing their workload, contributing to a more productive work environment.
- Developed strong relationships with clients through excellent customer service, fostering trust and loyalty.
Patient Access Representative Emergency Department
CHI St. Luke's Hospital
01.2018 - 04.2021
- Acting as the first point of contact between the hospital and patients, checking in and admitting people, gathering insurance information, and directing people as necessary
- Maintaining the phone lines and answering any related queries
- Providing exceptional service to patients and family members to make the hospital stay as pleasant as possible
- Providing a consistent level of outstanding service, maintaining high level of patient satisfaction
- Assisting the doctor and nursing staff with various admin tasks as required.
Sales Associate
Cavender's Boot City
01.2014 - 03.2021
- Assisted and served a wide variety of clients by offering personalized product recommendations to fit their individual needs
- Encouraged customers to buy additional products with each purchase; exceeding sales metrics and goals consistently
- Maintained a comprehensive knowledge on products and trends, leveraging that knowledge to drive up sales
- Achieved stellar marks on client satisfaction surveys, upholding the brand's values and creating remarkable client experiences.
Assistant Manager
Cavender's Boot City
01.2017 - 01.2018
- Assisted in overseeing the daily operations of a store in a fast-paced sales environment
- Oversaw customer-facing functions, maintaining the highest standards of service
- Collaborated with the Store Manager in planning staff schedules, ensuring suitable staff levels are maintained for peak periods
- Provided leadership and training and developed the sales team, successfully creating a customer-centric culture based on effective communication
- Kept the team motivated by offering constructive feedback, recognizing positive contributions, and running customer service and confidence-boosting training sessions
- Coordinated merchandizing, inventorying, and restocking.
Designer
Leather and Vodka
01.2016 - 01.2017
- Designed, manufactured, and sold boutique refurbished bags nationwide
- Assisted with developing the sales and marketing strategies
- Developed productive relationships with clients, ensuring repeat business and building a loyal client base
- Proactively resolved any customer complaints and issues to avoid dissatisfaction.
Chiropractor Tech
Joint & Spine Center: Dr. Pruski
01.2015
- Developed and implemented treatment and rehabilitation plans to assist patients with various injuries, working in a one-to-one setting
- Updated and maintained patient-related records, ensuring 100% accuracy
- Provided exceptional patient care and received excellent feedback in patient surveys.
Server
Oggie's Grill
01.2011 - 01.2012
Team Coach, Tumbling Instructor
Legacy All Stars Cheer & Gymnastics
01.2011 - 01.2012
Assistant
Janell Callahan Real Estate
01.2010
Education
Bachelor of Kinesiology - Health Minor
Sam Houston State University
Huntsville, TX01.2017
Skills
- Active listening
- Adaptability
- Attentiveness to Details
- Creativity
- Critical Thinking
- Dependability
- Empathy
- Friendliness
- Patience
- Proactive Problem Solving
- Time Management
- Client Relationship Building
- Deadline-Oriented
- Customer Service
Timeline
Escrow Assistant
Capital Title Of Texas
04.2021 - Current
Patient Access Representative Emergency Department
CHI St. Luke's Hospital
01.2018 - 04.2021
Assistant Manager
Cavender's Boot City
01.2017 - 01.2018
Designer
Leather and Vodka
01.2016 - 01.2017
Chiropractor Tech
Joint & Spine Center: Dr. Pruski
01.2015
Sales Associate
Cavender's Boot City
01.2014 - 03.2021
Server
Oggie's Grill
01.2011 - 01.2012
Team Coach, Tumbling Instructor
Legacy All Stars Cheer & Gymnastics
01.2011 - 01.2012
Assistant
Janell Callahan Real Estate
01.2010
Bachelor of Kinesiology - Health Minor
Sam Houston State University
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