Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Drake

Reno,NV

Summary

Hardworking, courteous, and a strong team player who is also self motivated, detail oriented, and organized. Stays on task, adaptable, and a fast learner. High work ethic and moves through life with integrity. Has warehouse experience, customer service experience, office experience, and training experience. Some minor experience with forklifts and working with plants/plant care. Motivated to learn, grow and excel within the company.

Overview

10
10
years of professional experience

Work History

Budtender

Silver State Relief
09.2023 - Current
  • Enhanced customer experience by providing personalized product recommendations based on individual needs and preferences.
  • Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
  • Ensured compliance with state regulations by verifying customer identification and accurately tracking sales transactions in the point-of-sale system.
  • Assisted in maintaining a clean, organized, and visually appealing store environment to ensure a positive shopping experience for customers.
  • I also help out wherever I am needed whether it is delivering orders to customers, delivery dispatch (routing the driver and preparing orders to be delivered), intake, or working the drive through.

Order Picker

Grove Collaborative
04.2023 - 06.2023
  • Performed proper lifting and handling techniques to maintain safe working environment.
  • Prepared orders by processing requests and pulled materials from warehouse.
  • Collaborated with team members to complete timely orders and avoid delays.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Met and exceeded hourly picking requirements of 250 items.

Trainer

S&S Activewear
10.2022 - 03.2023
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Monitored participant workflow and behaviors throughout training process.
  • Trained new hires in classroom as well as hands on.
  • Performed continuous evaluations of trainees performance and ability to follow processes they were trained to do.
  • Certified new hires to drive stockchasers.
  • Demonstrated use of warehouse equipment for new hire classes and monitored use to maintain safety of clients.

Puller

S&S Activewear
02.2022 - 11.2022
  • Conducted pre-shift inspections of equipment and work areas to enhance safety.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Level 3 Puller

Crew Member

Trader Joe's
02.2016 - 12.2021
  • Providing excellent customer service to make each customer feel seen and have the best shopping experience possible
  • Assisted the flower department increase sales by at least 20% in one years time
  • Cross-trained in multiple sections to assist during busy periods
  • Met customer needs with fast, friendly and knowledgeable service
  • Operated cash registers and received payment in cash or credit card
  • Ordered product to keep shelves well stocked for customers
  • Skillfully bagged customers groceries to fit their needs, in an orderly fashion, that is easy to unload and put away when home.

Customer Service and Sales Specialist

ASAP Distribution
08.2014 - 02.2015
  • Addressed customer complaints and provided timely solutions to restore satisfaction
  • Answered customer inquiries to clarify account information, explain service offerings, or offer troubleshooting
  • Answered customers' questions about products, prices, and availability
  • Satisfied customers through efficient payment processing and delivery coordination.
  • Estimated and quoted prices, credit or contract terms, and delivery dates
  • Processed credit card payments

Education

No Degree - Basic Studies

Western Nevada College
Carson City, NV

Skills

  • Attention to Detail
  • Follows safety procedures
  • Some minor Heavy Machine Experience
  • Cross-trained in working different areas of warehouse (Order Picking, Packing, Truck Unloading, Receiving)
  • Prior experience using RF scanner and packing
  • Heavy Lifting
  • Outstanding customer service skills
  • Delivery Driving and Dispatching experience
  • Training experience
  • Retail experience
  • Effective Listening and Communication
  • Experience caring for plants (both personal and professionally)

Timeline

Budtender

Silver State Relief
09.2023 - Current

Order Picker

Grove Collaborative
04.2023 - 06.2023

Trainer

S&S Activewear
10.2022 - 03.2023

Puller

S&S Activewear
02.2022 - 11.2022

Crew Member

Trader Joe's
02.2016 - 12.2021

Customer Service and Sales Specialist

ASAP Distribution
08.2014 - 02.2015

No Degree - Basic Studies

Western Nevada College

Similar Profiles

CREATE PROFILE
Ashley Drake