Summary
Overview
Work History
Education
Skills
Timeline
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Ashley Drogheo

Queens,NY

Summary

Energetic, dependable, collaborative and highly organized individual with 9 years of retail and healthcare industries experience.

Knowledge of medical terminology, anatomy and physiology, trained in ICD-10 and CPT-4 coding systems. Competent in interfacing with insurance companies. Agile self-leader who understands and embraces change-management. Excellent track record of working independently and in a team environment.

Overview

9
9
years of professional experience

Work History

Merchandise Coordinator

Marshall’s
03.2018 - 04.2024


  • Orchestrated truck delivery, prioritizing the processing of merchandise onto the sales floor
  • Supervised daily operations on the sales floor, ensuring smooth customer interactions and prompt issue resolution.
  • Communicated with the Coordinator on Duty to ensure efficient flow of goods to sales floor
  • Trained new team members on company policies, procedures, and merchandising best practices.
  • Ensured Associates complete tasks and activities according to store plan; prioritizes as needed
  • Educated employees on new merchandise during seasonal workshops.
  • Monitor productivity of team and coached as necessary
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Organized and rotates back stock for easy replenishment
  • Reduced out-of-stock occurrences by maintaining accurate inventory records and timely reordering of products.
  • Collaborated with store managers to optimize product placement and enhance customer experience.
  • Maintained all organizational, cleanliness and recovery standards for the backroom area
  • Drove client retention, managing engaging merchandise presentation to motivate impulse purchases.
  • Communicated accurately and effectively with department leads and associates when setting and addressing priorities; provided progress updates
  • Partnered with department leads on associate training needs to increase effectiveness
  • Managed special events such as product launches or in-store demonstrations, creating memorable experiences for customers while promoting brand awareness & loyalty programs
  • Supported and participated in store shrink reduction goals and programs
  • Enhanced visual merchandising strategies with creative floor plans and eye-catching displays.

Team Lead

Party City
10.2015 - 04.2019


  • Managed and developed store team, ensuring customer satisfaction and driving sales and profit
  • Ensured store layout and merchandising was in accordance with company standards
  • Monitored store operations to ensure compliance with company policies and procedures
  • Assisted in resolving customer issues and complaints in a professional and timely manner
  • Monitored store inventory and ensured orders are placed in a timely manner
  • Monitored store performance and identify areas of improvement
  • Oversaw store operations including opening/closing duties, customer service, and managing cash
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Home Health Aide

Allen Health Care Services
11.2016 - 06.2018


  • Improved patient well-being by providing compassionate and attentive personal care.
  • Followed nutritional plans to prepare optimal meals.
  • Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.

Group Leader

St. Nicks Alliance
10.2015 - 04.2016
  • Actively monitored and engage participants during all program activities; including meals, transitions field trips and all recreational activities
  • Planned and executed social-emotional learning activities, STEM, ongoing clubs and theme- based projects based on age, stage and interest of participants.

Education

Associate of Arts - Liberal Arts

Queensborough Community College
Queens, NY

High School Diploma -

John Bowne High School
Flushing, NY
01.2012

Skills

  • Retail operations
  • Pricing and signage updates
  • Product merchandising
  • Shrink reduction
  • Inventory management

Timeline

Merchandise Coordinator

Marshall’s
03.2018 - 04.2024

Home Health Aide

Allen Health Care Services
11.2016 - 06.2018

Team Lead

Party City
10.2015 - 04.2019

Group Leader

St. Nicks Alliance
10.2015 - 04.2016

Associate of Arts - Liberal Arts

Queensborough Community College

High School Diploma -

John Bowne High School

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Ashley Drogheo