Ashley Dugan
Carmel,IN
Summary
Seasoned sales leader & experienced with product innovation and lifecycle management to deliver market-driven solutions. Delivers exceptional B2B & B2C experience and proven leadership abilities. Utilizes cross-functional collaboration to enhance product features and meet industry standards. Strong understanding of market trends, consumer needs, and strategic planning in product development. Expert in increasing productivity and customer satisfaction while driving revenue, sales, and expanding territories. Committed to streamlining procedures while optimizing employee talent.
Overview
17
17
years of professional experience
Work History
Product Development Specialist
GVC Mortgage
06.2024 - Current
- Led cross-functional teams to develop innovative product solutions, enhancing market competitiveness.
- Implemented user feedback mechanisms to refine product features, improving customer satisfaction rates.
- Analyzed market trends and competitor offerings to inform product development strategies and positioning.
- Collaborated with engineering and design teams to ensure alignment on product specifications and timelines.
Senior Mortgage Loan Originator
Fancher Mortgage/GVC Mortgage
01.2020 - Current
- Main focus is to provide borrowers with best possible service and education to homeownership
- Analyzed loan applications and credit reports to determine loan eligibility and risk level
- Explained different types of loans pertaining to client situations
- Developed and maintained relationships with customers, lenders and other third parties
Project Manager
Crescent Electric Supply Co
04.2016 - 01.2019
- Collect and analyze quotations data to determine patterns of success or failure.
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Identified plans and resources required to meet project goals and objectives.
Field Sales Coordinator
Hologic, Inc
10.2013 - 04.2016
- Supported both sales and clinical team with various sales improvement strategies for a minimally invasive breast biopsy medical device market
- Kept detailed records of sales and customer information in CRM software and updating database
- Improved productivity by increasing customer communication and responding to feedback.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Prepared pricing strategies for current customers to enhance sales and increase profitability to secure long-lasting relationships.
- Created effective marketing and trade show material to educate and engage prospective clients in the device industry.
Dental Treatment Coordinator
Pure Zen Dentistry
03.2009 - 10.2013
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures
- Provided excellent customer service to create positive experiences and build patient trust whiling adhering to strict HIPAA guidelines.
- Understood dental terminology and insurance breakdowns to communicate with external parties.
- Handled patient complaints quickly and professionally to restore patient confidence and ensure retention.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Education
Bachelor of Science - Business Administration
Indiana Wesleyan University
Indianapolis, IN12.2007
Associate of Science - Dental Assisting
Kaplan University
Indianapolis, IN07.2001
Skills
- Sales Development & Marketing Strategies
- Client Account Management
- Sales Forecasting
- Creative Solutions & Conflict Management
- Processes and Procedures
- Documentation review
- Pipeline management
- Product launch planning
- Product performance metrics
- Product portfolio optimization
- Product strategy development
- Project management expertise
Timeline
Product Development Specialist
GVC Mortgage
06.2024 - Current
Senior Mortgage Loan Originator
Fancher Mortgage/GVC Mortgage
01.2020 - Current
Project Manager
Crescent Electric Supply Co
04.2016 - 01.2019
Field Sales Coordinator
Hologic, Inc
10.2013 - 04.2016
Dental Treatment Coordinator
Pure Zen Dentistry
03.2009 - 10.2013
Bachelor of Science - Business Administration
Indiana Wesleyan University
Associate of Science - Dental Assisting
Kaplan University