Ashley Duke
West Palm Beach
Summary
Energetic, dependable, and motivated professional with robust experience in many facets in the Administrative, Sales, and Customer Service Fields
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Rapid Auto Care
West Palm Beach, FL
01.2026 - 05.2026
- Temporary Position
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Optimized calendar management by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis. Like driving customers home, driving to pick up parts or tires, also assisted mechanics when needed.
- Helped Owner with tax and other business documents and payments for all of his businesses
- Interacted with Vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Account Executive- Licensed Insurance Agent
PeopleShare by PROMAN
King of Prussia, PA
01.2024 - 01.2026
- Provided expert guidance on policy options, enhancing customer understanding and satisfaction.
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Utilized CRM software to manage client relationships.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Generated leads through cold-calling, networking and other outreach methods.
Server/Bartender
HMSHost
West Palm Beach, FL
01.2023 - 08.2024
- Delivered exceptional customer service in high-volume dining environments.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Bartender/Event Server
Genuine Staffing
West Palm Beach, FL
01.2023 - 01.2024
- Enhanced customer experience by providing personalized drink recommendations and engaging in friendly conversation.
- Effectively handled high-pressure situations during peak hours without compromising the quality of customer service or drink preparation.
- Coordinated with event planners to ensure bar setup met specific theme and requirements of each event.
- Streamlined beverage service by efficiently managing multiple orders and accurately mixing drinks according to recipes.
- Fostered positive and inclusive atmosphere, making every guest feel welcomed and valued.
- Ensured compliance with all local liquor laws and regulations, maintaining event's legal standing.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
Account Executive- Licensed Insurance Agent
Bankers Life
Hagerstown, MD
01.2019 - 01.2022
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Consistently met or exceeded sales targets through diligent prospecting, follow-up, and effective closing strategies.
- Retained existing clientele by regularly reviewing their policies and recommending adjustments as needed to maintain optimal coverage.
- Achieved high client retention rates by consistently delivering exceptional service and support throughout the policy lifecycle.
- Exceeded corporate quotas for monthly policy sales.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Enhanced cross-selling success by identifying complementary products that would further protect clients'' assets or reduce liability exposure.
Education
High School Diploma -
Clear Spring High School
Clear Spring, MD06-2002
Skills
- Strong initiative, problem solver and team player
- Computer Savvy: Microsoft Suite
- Excellent communication skills
- Office management
- Resourceful, organized and a self-starter
- Customer and client relations
- Scheduling and calendar management
- Professional and mature
- Relationship building
- Data management
- Multi-line phone systems
- Account management
Certification
- Licensed Insurance Agent - 2023- Present FL
- Licensed Insurance Agent- 2025-Present MS
- Licensed Insurance Agent-2025-Present SC
- Licensed Insurance Agent-2025-Present TN
- Licensed Insurance Agent-2025-Present TX
- 2026 FFM Certification
Timeline
Administrative Assistant
Rapid Auto Care
01.2026 - 05.2026
Account Executive- Licensed Insurance Agent
PeopleShare by PROMAN
01.2024 - 01.2026
Server/Bartender
HMSHost
01.2023 - 08.2024
Bartender/Event Server
Genuine Staffing
01.2023 - 01.2024
Account Executive- Licensed Insurance Agent
Bankers Life
01.2019 - 01.2022
High School Diploma -
Clear Spring High School