Ashley Duke
Crawfordsville,IN
Summary
Customer Services Officer with background in diverse industries. Strong in maintaining high customer satisfaction rates and adept at conflict resolution, ensuring swift resolution of customer inquiries or complaints. Demonstrated ability to build relationships and foster a positive work environment. Impact made includes improved efficiency in complaint handling processes, leading to increased overall customer satisfaction.
Overview
4
4
years of professional experience
Work History
Kitchen Staff Member
THATS Sports Bar
Lebanon, IN
09.2021 - 02.2022
- Cleaned and sanitized work surfaces, equipment, utensils, dishes, or silverware.
- Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
- Stocked and replenished kitchen supplies and ingredients as needed.
- Followed health and safety guidelines for food preparation and service.
- Operated various kitchen appliances such as mixers, slicers, ovens, grills .
- Assisted in the preparation of all menu items including salads, appetizers and entrees.
- Monitored inventory of supplies and communicated needs to supervisor.
- Kept track of food waste and spoilage to ensure minimal loss.
- Maintained cleanliness of work areas throughout shift.
- Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning.
- Carried out basic cleaning duties such as sweeping floors, washing dishes .
- Performed other related duties as assigned by supervisor.
Server
Dennys Restaurant
Lebanon, IN
01.2020 - 07.2021
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Operated POS terminals to input orders, split bills and calculate totals.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
Operations Manager
Dollar Tree
Lebanon, IN
02.2019 - 03.2020
- Developed and implemented operational procedures to ensure quality standards are met.
- Performed cost analysis for various projects to determine budget requirements.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Managed scheduling, training and inventory control.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Presented performance and productivity reports to supervisors.
Cleaner/Decor Team Member
Crystal Catering
Carmel, IN
09.2017 - 12.2018
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
- Washed windows both inside and outside of the facility.
- Inspected rooms for cleanliness prior to guest arrival.
- Responded promptly to all customer complaints regarding cleanliness issues.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Moved furniture, equipment or supplies manually or with hand trucks.
- Assisted in the preparation of event spaces by setting up tables, chairs and decorations according to provided specifications.
Education
High School Diploma -
Fullerton Union High School
Fullerton, CA06-2003
Skills
- Safe Food Handling
- Food Preparation
- Ingredient Preparation
- Health Code Compliance
- Dish garnishing
- Supply Restocking
- Recipe-based cooking
- Sanitation and safety
- Inventory Oversight
- Kitchen Organization
- Menu Planning
- Heavy Lifting
- Food safety knowledge
- Safe Chemical Handling
- Knife Skills
- High-volume dining
- Dedicated Work Ethic
- Order Accuracy
- Effective customer communication
- Chemical Mixing
- Job Site Cleanup
- Truck loading and unloading
- Painting
- Material Handling
- Repetitive Work
- Attention to Detail
- Job Site Safety
- Complex Problem-Solving
- Physical Strength
- Power Tool Operation
- Heavy Equipment Operation
- Supervision and leadership
- Conflict Resolution
- Microsoft Word
- Computer Skills
Timeline
Kitchen Staff Member
THATS Sports Bar
09.2021 - 02.2022
Server
Dennys Restaurant
01.2020 - 07.2021
Operations Manager
Dollar Tree
02.2019 - 03.2020
Cleaner/Decor Team Member
Crystal Catering
09.2017 - 12.2018
High School Diploma -
Fullerton Union High School