Ashley Dukes
Laurel,DE
Summary
Looking to set goals and grow.
Developed exceptional communication and customer service skills in high-volume, customer-focused environment. Proven ability to resolve complex issues and maintain composure under pressure. Seeking to transition into new field, leveraging strong problem-solving and multitasking abilities.
Experienced with customer interactions, effective communication, and problem-solving. Utilizes active listening and empathy to address customer concerns. Track record of maintaining calm and professional demeanor in high-pressure situations.
Overview
18
18
years of professional experience
Work History
Call Center Representative
Tidemark
03.2020 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Fast learning
Inventory Specialist
RGIS
04.2013 - Current
- I traveled with equipment to various stores to provide an accurate count on sales
- I moved to a supervisor; running different events 4 months after starting
- Accuracy is our primary concern and maintaining an excellent inventory flow
- Knowledge in proper accusation process and speed
- My accomplishments are being self motivated
- Controlling more things at once
- And working with groups
- Skills Used: Computer knowledge
- Calculating dollars and counting
- Client greeting
Customer Service Associate
Walmart
09.2015 - 03.2020
- I worked as a customer service associate with the process of cashing checks, money orders, sending/receiving money & returns
- I am friendly and take pride in any job
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Reliable and fast learning
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Lead Sales Associate
Dollar General
08.2014 - 02.2016
- I was a FT lead sales associate
- My job was to open and/or close the store, with the responsibility of processing end of day reports and bank deposits
- I also checked in vendors and unload weekly trucks for the store
- I was to make sure the truck was then put to the sales floor to restock with my daily employees
- I did monthly planograms as to seasons or holidays
- I was on time and customer friendly
- Being on time with motivation to guide employees in a safe and productive work place
- Always keeping a positive attitude to insure great customer service
Receiving/Shipping
Focal Point
09.2012 - 01.2013
- Receiving product from a production line
- Inspecting holes or damage for repair
- I repaired parts to be processed for shipping
- I then moved to shipping in which I painted the final part and boxed for shipping
- Learning the process of the production line and repairing parts as they came through
- Boxing and handling shipping
- Maintaining a steady speed to accurately prepare parts for shipping
- Working in groups and communication to properly place the part in the right location
- Skills Used: Machine operating
- Repair work and patients
Customer Service
Walmart
07.2007 - 04.2012
- Cashier; maintaining a clean register and ringing customer merchandise
- Customer service; returning/exchanging customer sales
- Cashing checks and money orders
- People greeter; greeting customers as they enter
- Help with any needs
- Connecting with the customer
- Stocker; organizing shelves, filling empty product
- Multitasking
- Friendly service
- Knowledge in money and returns
- Skills Used: Counting and cashing money
- Being on time
- Friendly service and always smiling
- Learned to cope with difficult situations
Education
Ged -
James H Groves
Georgetown, DE03-2025
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Call center customer service
- Resolving issues
- Payment processing
- Product knowledge
- Gathering information
- Account updating
- Cash handling
Timeline
Call Center Representative
Tidemark
03.2020 - Current
Customer Service Associate
Walmart
09.2015 - 03.2020
Lead Sales Associate
Dollar General
08.2014 - 02.2016
Inventory Specialist
RGIS
04.2013 - Current
Receiving/Shipping
Focal Point
09.2012 - 01.2013
Customer Service
Walmart
07.2007 - 04.2012
Ged -
James H Groves
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