Summary
Overview
Skills
Work History
Education
Certification
Timeline
References
BusinessAnalyst
ASHLEY DUMAS

ASHLEY DUMAS

West Palm Beach,FL

Summary

Dynamic sales and service specialist with a proven track record at Bridgestone Retail Operations LLC, excelling in customer relationship management and upselling strategies. Adept at enhancing customer satisfaction through effective communication and conflict resolution, driving increased profits and fostering lasting client connections. Committed to delivering exceptional service and operational efficiency.

Overview

16
16
years of professional experience
14
14
Certification

Skills

  • Customer service and support
  • Sales strategy and upselling
  • Customer relationship management
  • Market research and analysis
  • Effective communication
  • Conflict resolution
  • Team collaboration
  • CRM proficiency
  • Paperwork processing
  • Product knowledge and inventory management

Work History

Sales and Service Specialist

Bridgestone Retail Operations LLC.
West Palm Beach, FL
09.2024 - Current
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Engaged customers with interesting, informative presentations to highlight benefits and overcome objections.
  • Increased profits by upselling and cross-selling to existing customers.
  • Monitored stock levels throughout the day and notified management when supplies were running low.
  • Evaluated customer desires and budgetary constraints to pick best products or services.
  • Offered ongoing support to customers after sales by answering additional questions and resolving issues.
  • Developed strong relationships with customers through excellent communication skills.

ASSISTANT MANAGER

HERTZ RENTAL CAR
West Palm Beach, FL
07.2023 - 09.2024
  • Coordinated schedules and managed calendars for management team to ensure timely appointments.
  • Prepared reports, presentations, and documents to support strategic decision-making processes.
  • Assisted in project management by tracking progress and maintaining comprehensive documentation.
  • Managed customer inquiries and grievances, delivering effective solutions to enhance satisfaction levels.
  • Maintained financial reports including rental agreements and billing statements to ensure accurate accounting.
  • Organized training sessions and onboarding for new staff to cultivate a knowledgeable team dedicated to service excellence.

ADMIN ASST. TO OFFICE MANAGER

WRIGHT BROS. CONTRACTING
West Palm Beach, FL
10.2021 - 07.2023
  • Delegated and supervised office and field management assignments, schedules, tasks, and inventory.
  • Communicated with general contractors, inspectors, vendors, and construction crews to streamline project development.
  • Obtained city and municipal building permits while scheduling inspections and coordinating licensing requirements.
  • Reviewed and submitted all documentation for completeness, including internal applications and insurance requests.
  • Compiled client estimates and proposals for presentations; notarized applicable documents as Certified.
  • Managed office supply orders, inventory, repairs, and overall maintenance to ensure operational efficiency.
  • Handled confidential information with discretion and integrity.

OFFICE MANAGER

ALL SHUTTER SOLUTIONS
Pompano Beach, FL
05.2017 - 10.2021
  • Provided professional customer service by responding to all incoming calls and sharing company information on All Shutters Solutions products and services.
  • Supervised daily office operations, encompassing administration, maintenance, shipping, receiving, and logistics management.
  • Obtained city permits, notarized documents, collected payments, processed orders, and managed new client contracts.
  • Facilitated communication with field managers, contractors, technicians, and clients to ensure successful project completion.

Education

Bachelor of Arts - Communications

Florida International University
Miami, FL

Certification

  • Drivers License
  • Notary Public

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Timeline

Sales and Service Specialist

Bridgestone Retail Operations LLC.
09.2024 - Current

ASSISTANT MANAGER

HERTZ RENTAL CAR
07.2023 - 09.2024

ADMIN ASST. TO OFFICE MANAGER

WRIGHT BROS. CONTRACTING
10.2021 - 07.2023

OFFICE MANAGER

ALL SHUTTER SOLUTIONS
05.2017 - 10.2021

Bachelor of Arts - Communications

Florida International University

References

Available Upon Request

Similar Profiles

CREATE PROFILE