Ashley Dumitrescu
Fort Myers,FL
Summary
Experienced and dedicated supervisory dental assistant with a proven track record of effectively managing team members and improving workflow processes. Skilled in providing exceptional patient care and ensuring smooth operations within a dental practice. Seeking to transition into Human Resources role, leveraging strong communication and interpersonal skills to effectively recruit, train and support employees. Posses a comprehensive understanding of HR policies and procedures, as well as commitment to fostering a positive work environment. Adept at multitasking, problem-solving, and collaborating with diverse teams to achieve organizational goals.
Overview
11
11
years of professional experience
Work History
Supervisory Dental Assistant
Veterans
Cape Coral, United States
02.2024 - Current
- Assemble Standard Operating Procedures (SOP)
- Provide RME/Surveys and Q&A reports to Sterile Processing Services (SPS), the nurse manager
- Aide in assembling Manufacturer Safety Data Sheets and Competence for Veterans Affairs
- Rectify daily work issues while maintaining an efficient workflow of patient care
- Supervisor, assign and monitor duties for 8 talented dental assistants
- Monitor, collect data, prepare review and submit dental assistant annual performance appraisals to Human Resources
- Provide effective training for the dental assistants
- Review and approve for leave requests
- Prepare and facilitate dental assistant’s interviews
- Counsel, reprimand, and celebrate dental assistants
- Compose and maintain behavioral and performance record
- Prepare and request disciplinary guidance via the Human Resource Department
- Execute Human Resource requested disciplinary actions
- Monitor and approve VATAS leave requests
- Prepare and execute leave restriction and AWOL memos
- Assist with Reasonable Accommodation, Workers' compensation, and detailing of employees
- Receive leave and sick call requests from dental clinic staff, and alert all parties involved/affected by callouts, through text messaging/ phone calls, before the start of the workday
- Alert leadership of emergencies and aide in resolution
- Provide new employees with VA procedural and computer training
- Hired, trained and mentored employees to maximize contributions.
- Updated tracking spreadsheets, production logs and permanent records daily to prepare for reporting.
- Purchased and organized resources, established schedules and assigned tasks to maintain smooth and efficient operations.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Established and enforced clear goals to keep employees working collaboratively.
- Provided ongoing training to address staff needs.
- Complied with company policies, objectives and communication goals.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Coached staff members to develop long-term career goals.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
- Coordinated employee schedules according to shift changes and availability.
- Monitored employee productivity to provide constructive feedback and coaching.
- Evaluated processes and employee strengths to realign workflows with changing business demands.
- Planned and managed resources to consistently meet production, quality and cost goals.
- Reviewed completed work to verify consistency, quality and conformance.
Staff Dental Assistant
Barkley Pediatric Dentistry
Fort Myers, Florida
05.2013 - 02.2024
- Scheduled patients return appointments promptly
- Patient walk-in/ dental emergency triage assistant
- Operatory set up and receiving patients
- Proficient in Four-handed dentistry
- Proficient at taking detailed; 2-D/3-D Panoramic (Pano) and Computerized axial tomography (i-CAT) images
- Proficient at taking Periapical (PA), Full mouth (FMX) Vertical and Horizontal Bitewings (BWX) using the paralleling and bisecting technique
- Proficient at taking impressions and fabricating mouth/night guard, and custom tra
- Pour up alginate impression in plaster and stone
- Remove bubbles and trim plaster and yellow stone models
- Select proper retainer clamps for rubber dam placement
- Place temporary fillings, sealants, and retraction cords
- Perform coronal polishing
- Operatory set up
- Performed Four-Handed Dentistry
- Proficient at taking detailed 2-D/3-D Panoramic (Pano) and Computerized axial tomography(i-CAT) images
- Conduct impressions and fabricate mouth/custom trays
- Fabricate soft night guards
- Pour alginate impression
- Remove bubbles, trim plater, and yellow stone models
- Place temporary fillings, sealants, and retraction cords
- Apply surgical dressing and removed sutures
- The patient's dismal and post-operative instruction
- Scheduled patient appointments
- Post-operative surgical call follows up
Education
Certified Dental Assistant (CDA), Expanded Duty Dental Assistant (EDDA), Occupational Safety & Health Administration (OSHA), Basic Life Support (BLS), Radiation Health & Safety (RHS -
Central Lakes College
Brainerd, MN2011
Skills
- Communication: Strong verbal and written communication skills to effectively interact with employees and management
- Interpersonal skills: Ability to build relationships, resolve conflict, and provide support to employees in a professional and empathetic manner
- Recruitment and Selection: Experience in screening resumes, conducting interviews, and selecting candidates that align with the company's values and needs
- Training and Development: Proficiency in designing and delivering training programs to enhance employee skills and knowledge
- Adaptability: Flexibility to adjust to changing priorities, demands, and work environments in fast-paced and dynamic setting
Accomplishments
- Assist in staff and veteran issues through problem-solving and PMDB assistance
- Veteran/ Dental Clinic Liaison
- Dental Clinic/ SPS Liaison
- Medical Support Assistant (MSA)/ Veteran Liaison
- MSA//Dental Assistant Liaison
- Veteran /Dentist Liaison
- Quality assurance (Q&A) patient care calls to veterans
- Aide and support the Dental Clinics with Joint Commission on Accreditation of Healthcare Organizations (JACHO), SPS, National SPS, VA Environmental Rounds, Environmental Management Service (EMS), Pharmacy, Safety and Radiology inspections
References
Dr. Hope McDowell
Dentist-Barkley Pediatric Dentistry 2013-2024
239-220-0052
Dr. Anissa Ahmadi
Dentist- Barkley Pediatric Dentistry 2013-2024
239-220-0173
Dr. Giselle Neukirchner
Dentist- Department of Veteran Affairs 2024
786-223-2663
Timeline
Supervisory Dental Assistant
Veterans
02.2024 - Current
Staff Dental Assistant
Barkley Pediatric Dentistry
05.2013 - 02.2024
Certified Dental Assistant (CDA), Expanded Duty Dental Assistant (EDDA), Occupational Safety & Health Administration (OSHA), Basic Life Support (BLS), Radiation Health & Safety (RHS -
Central Lakes College