Ashley Dunn

• Lead conventional operations for 452 units and 5 team members with high emphasis on exceptional customer service, quality living conditions, and supportive team development.
• Address and resolve tenant complaints and inquiries, maintaining high satisfaction.
• Oversee maintenance team and ensure timely and quality service.
• Streamline all tenant logistics, leases and effectively schedule appointments, showings, move-ins and move-outs.
• Conduct regular property inspections to identify needed improvements and maintain highest standards.
• Streamline operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
• Manage community within established cost constraints.

• Supported General manager and 4 leasing employees of 770 unit luxury community to create strong workplace culture including team schedules, daily goals, appointment confirmations, Salesforce adjustments, Checkpoint ID management, interior product walks, guest card conversion/clean up, customer satisfaction focus.
• Achieved leasing goal of between 10-25 per month along with leadership responsibilities.
• Revenue and Occupancy Management maintaining upward of 90% occupied inventory.
• Product Quality Assurance: Vendor walks/collaboration, pre-move-in inspections, vacant home inspections, amenity, marketing path and common area focus
• Marketing Management: Website image, pricing, and data accuracy
• Risk Management: Audit compliance, insurance claims, relocation services, recovery and compensation services, legal escalations
• Resident Relations Training and Support

- Compliance management and reporting

- Leasing schedule management

- Resident Relations: quality/damage control, resident satisfaction, appreciation events, violation notices, legal proceeding preparation

- Maintenance support: Service Request scheduling

- Office Management: Supply inventory and replenishment

• Maintained up-to-date knowledge of product and service changes.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.